Join arenaflex, a leading innovator in the insurance industry, as we continue to push the boundaries of customer care and service excellence. As a Claims Customer Care Specialist, you will play a vital role in delivering exceptional experiences to our customers, helping them navigate the claims process with empathy, compassion, and expertise.
**About arenaflex**
arenaflex is a Fortune 100 company and industry leader, dedicated to protecting people from life's uncertainties so they can realize their hopes and dreams. With a rich history spanning over 89 years, we've thrived by staying ahead of the curve, innovating, and advocating for our customers and communities. Our values of integrity, inclusive diversity, and accountability guide everything we do, and we empower every employee to lead, drive change, and give back where they work and live.
**A Day in the Life of a Claims Customer Care Specialist**
As a Claims Customer Care Specialist, you will be part of a dynamic team that leverages innovative tools and technology to service our customers. Your role will involve:
• Explaining the claim process to customers
• Making and maintaining connections with customers by understanding their needs and meeting their expectations
• Serving customers with empathy and compassion
• Providing information to customers on claim status and answering inquiries on existing claims
• Contacting or receiving contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Processing claims payments
• Scheduling auto and/or property inspections
• Assisting with rental car as needed
• Receiving, screening, and routing incoming telephone calls and other electronic correspondence
• Clearly and accurately documenting all actions taken into the claim at every touchpoint
• Using online resources and claims knowledge to assist customers with claims-related concerns of varying complexity
**What We're Looking For**
We're seeking a motivated and empathetic individual who is passionate about delivering exceptional customer service. To succeed in this role, you will need:
• A high school diploma or General Education Diploma (GED)
• 1 year of customer service experience (preferred)
• A strong desire to make a difference through compassionate customer service
• Empathic, upbeat, and friendly demeanor, with the ability to work independently and as part of a team
• Comfortable working within the Microsoft Office Suite and willingness to learn new technology
• Organized and able to multi-task in a fast-paced call center type environment
• Clear and professional communication skills (both written and verbal)
• Bilingual and/or prior military experience (a plus)
**What's in It for You?**
As a Claims Customer Care Specialist with arenaflex, you can expect:
• Competitive hourly rate of $17.50
• Paid training (9 weeks, Monday - Friday, 9:00 am - 5:45 pm CST)
• Internet reimbursement
• Technology equipment provided (laptop, headset, dual monitors, etc.)
• Competitive paid time off bank based on start date
• Tuition reimbursement
• Cafeteria-style health insurance plan (starts day one!)
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Access to modem and internet connection required
• Dedicated and distraction-free workspace in your home required
**Compensation and Benefits**
arenaflex offers a comprehensive compensation and benefits package, including:
• Competitive salary
• Paid training
• Internet reimbursement
• Technology equipment provided
• Competitive paid time off bank
• Tuition reimbursement
• Cafeteria-style health insurance plan
• 401K match and pension plan
• Volunteer opportunities + matching donations
**Why Join arenaflex?**
As a Claims Customer Care Specialist with arenaflex, you'll have the opportunity to:
• Make a real difference in people's lives through compassionate customer service
• Work in a dynamic and innovative environment that values employee growth and development
• Collaborate with a talented team of professionals who share your passion for customer care
• Enjoy a comprehensive compensation and benefits package that supports your well-being and career goals
**How to Apply**
If you're a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex.