Introduction to Maximus and the New York Independent Assessor Program (NYIAP)
Maximus, a leading provider of government services, is seeking a highly skilled and experienced Call Center Training Coordinator to join our team in New York City, NY. As a Training Coordinator, you will play a vital role in designing, developing, and implementing training materials for our call center staff, ensuring they have the knowledge and skills necessary to provide exceptional service to our clients. Our company has partnered with the New York State Department of Health to establish the New York Independent Assessor Program (NYIAP), which provides conflict-free assessments for Medicaid consumers who require personal care services or community-based long-term services and supports.
Job Overview and Responsibilities
In this hybrid remote position, you will work closely with our training leadership team to assess the impact of each training course and ensure that our trainees are successful. Your responsibilities will include:
- Designing, developing, and implementing training materials for call center staff
- Developing training schedules and facilitating classroom-style training sessions
- Providing administrative support to training classes and team members, including maintaining class rosters, attendance sheets, assessments, and evaluations
- Conducting role-playing activities to develop interpersonal skills, such as teamwork and conflict management
- Communicating operating policies and procedures to ensure compliance with contractual agreements
- Assessing the impact of each training course on staff performance and contributing to training material development and updates
Essential Qualifications and Requirements
To be successful in this role, you will need:
- Minimum 2 years of experience in call center operations or training
- Strong knowledge of principles and methods for curriculum and training design, teaching, and instruction
- Advanced level proficiency in Microsoft Office (PowerPoint, Excel, Word, and Outlook)
- Excellent communication and interpersonal skills, with the ability to speak effectively in interpersonal situations and before groups of people
- Ability to navigate through current and new methods of technology to collaborate with colleagues and deliver training
Preferred Qualifications and Requirements
While not required, the following qualifications are preferred:
- 1 year of direct training experience in a human services environment and/or with instructional design and development
- 1 year of NYIAP project experience
- Hands-on experience with e-learning platforms
- Direct experience utilizing Zoom and/or Microsoft Teams for training
Home Office Requirements
To work remotely, you will need:
- A reliable high-speed internet service with minimum 25 Mbps download speeds/50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- A dedicated workspace that is quiet, private, and free from distractions
- Company-issued computer equipment will be provided
Career Growth Opportunities and Learning Benefits
At Maximus, we are committed to the growth and development of our employees. As a Call Center Training Coordinator, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Career advancement opportunities within the company
- A collaborative and supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
Maximus is a dynamic and diverse company that values its employees and is committed to making a positive impact in the communities we serve. Our company culture is built on the principles of:
- Integrity and ethics
- Respect and inclusivity
- Innovation and creativity
- Teamwork and collaboration
Compensation, Perks, and Benefits
We offer a competitive salary range of $17.00 - $23.07 per hour, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including:
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for career advancement and professional growth
Conclusion and Call to Action
If you are a motivated and experienced training professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Call Center Training Coordinator at Maximus, you will have the chance to make a real difference in the lives of our clients and contribute to the success of our team. Don't miss out on this opportunity to join a dynamic and growing company – apply now!
Ready to take the first step? Apply Now today and start your journey with Maximus!
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