**Job Summary:**
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As an Associate Enterprise Customer Success Manager, you'll play a pivotal role in strengthening our partnerships with key clients, driving revenue growth, and fostering a culture of trust and advocacy. If you're a seasoned professional with a passion for strategic account management, relationship development, and client advocacy, we want to hear from you!
**About arenaflex:**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to making a positive impact on the lives of our clients and their patients. With a strong focus on company culture, we offer a dynamic and supportive work environment that encourages growth, creativity, and collaboration.
**Responsibilities:**
As an Associate Enterprise Customer Success Manager, you'll be responsible for managing key accounts, developing strategic account plans, and driving revenue growth. Your primary focus will be on building and maintaining strong relationships with our clients, identifying opportunities for upselling and cross-selling, and ensuring seamless delivery of our products and services.
**Key Responsibilities:**
* Manage key accounts, including regular and consistent client communications, setting proper client expectations, and preparing and delivering meaningful weekly touchpoints and Business Reviews
* Develop strategic account plans that map out a path for high customer satisfaction, revenue growth, and client referrals
* Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
* Deep knowledge and understanding of all products, tools, and services offered by arenaflex
* Deep understanding of all internal programs and technology systems used to fulfill job responsibilities
* Act as a trusted advisor and advocate for our clients
* Occasional travel to support client relationships and/or sales team
* Prepare and deliver informed Quarterly Business Reviews using internal systems and secure portals to prepare reports from available client data
* Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
* Lead and facilitate resolution of any client issue, change, or enhancement
* Proactively work with clients to introduce and implement enhancements of services, when applicable
* Create meeting agendas, document meeting notes and client communications, and develop creative solutions within a set scope of available options
* Communicate effectively with all internal teams regarding client changes and/or updates
* Act as liaison between clients and internal teams
* Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
* Operate as a subject-matter expert (SME) for best practices and policies, at all times
* Upsell products/services to existing clients to build revenue, working toward the assigned revenue goal
**Qualifications:**
* Bachelors' Degree with 3+ years of large account management experience OR 5+ years of sales and/or account management experience required
* Previous experience working in the healthcare industry required, knowledge of post-acute space is strongly preferred
* Sales experience is strongly preferred
* Strong relationship development and management skills
* Experience utilizing strategic account management practices
* Excellent communication skills (oral, written & presentation)
* Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
* Excellent problem-resolution skills
* Ability to develop and maintain relationships with C-Level executives
* Ability to establish oneself as a trusted advisor
* Capable of working both independently (self-motivated) as well as collaboration with various teams
* Ability to lead a diverse group in addressing customer needs (from clinicians and operators to C-Suite)
* Highly motivated and results-oriented
* Previous experience using Salesforce as the project reporting tool and forecast method preferred
* Ability to occasionally travel to support customers and/or industry conferences
**What You'll Love About arenaflex:**
* Great Company Culture: We're passionate about creating a dynamic and supportive work environment that encourages growth, creativity, and collaboration.
* Make an Impact: We care about your individuality and give you the freedom to grow and create within the company, regardless of your position.
* Rest and Relaxation: Enjoy 2 weeks paid time off, paid holidays, and two floating holidays.
* Give back: Get paid to give your time to the community: ask us about this!
* Flexible Work Models: In-office, work-from-home, or hybrid, depending on position and location.
* Generous benefits package includes health insurance, 401K, PTO, dental, vision, life insurance, EAP.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
**Ready to Join Our Team?**
If you're a motivated and results-driven professional with a passion for strategic account management and client advocacy, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the way we deliver exceptional customer experiences.