Experienced Air Customer Service Agent - Remote US - Delivering Exceptional Travel Experiences with arenaflex

Introduction to arenaflex

arenaflex is a leading player in the travel and hospitality industry, renowned for its commitment to delivering exceptional experiences to its guests. As a company that values its people and prioritizes customer satisfaction, arenaflex is now seeking an experienced Air Customer Service Agent to join its team. This role offers the unique opportunity to work remotely from anywhere in the US (excluding certain states) and be part of a dynamic team that is passionate about travel and customer service.

Job Overview

In this role, you will be responsible for providing top-notch support to guests, travel agents, and internal stakeholders by answering phone calls, chat messages, and emails related to air travel issues. You will work closely with teams across arenaflex to ensure seamless communication and resolve issues promptly. Your expertise in air travel and customer service will be essential in delivering exceptional experiences and driving customer satisfaction.

Key Responsibilities

• Answer phone calls, chat messages, and emails related to air travel issues and respond to guests, travel agents, and internal stakeholders in a timely and professional manner.
• Amend major schedule changes, perform ticketing activities, and track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realign pricing within PNR to collect additional money outside final payment and certify all air tickets issued for passengers taking a flight.
• Assign ancillary services to guests when requested and process guest entertainment, crew executive travel, VIP requests, and provide downline communication to port agents, hotels, and ground transportation.
• Research air schedules booked for crew outside of budget and process last-minute crew changes in regards to air accommodations.
• Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed and communicate effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction and demonstrate commitment through behaviors and performance that are aligned with arenaflex's core values.
• Exhibit integrity, fairness, and professionalism in everyday conduct and perform any additional duties as assigned by leadership.

Requirements

To be successful in this role, you will need to have experience in the travel and hospitality industry, preferably in a high-volume call center environment. You should be proficient in Microsoft Word, Excel, and Outlook and have excellent phone and customer service skills. Knowledge of the Sabre airline reservation system is also essential.

Essential Qualifications

• Experience in the travel and hospitality industry and in a high-volume call center environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills.
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Previous experience working with air travel issues and resolving customer complaints.
• Knowledge of cruise travel and the hospitality industry.
• Experience working in a remote environment and managing multiple tasks and priorities.

What You Can Expect

At arenaflex, we offer a range of benefits and perks to our employees, including:

Compensation and Benefits

• Competitive base hourly range: $15.91 to $21.49.
• Health benefits, 401(k), and employee stock purchase plan.
• Tuition and professional certification reimbursement.
• Rewards and incentives for outstanding performance.

Career Growth and Development

arenaflex is committed to the growth and development of its employees. We offer training and professional development opportunities to help you advance your career and achieve your goals.

Company Culture

At arenaflex, we prioritize compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. We are an equal opportunity employer and welcome applications from diverse candidates. Our culture is built on strong values, including integrity, fairness, and professionalism, and we expect all employees to uphold these values in their everyday conduct.

Conclusion

If you are a motivated and customer-focused individual with experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity to join arenaflex as an Air Customer Service Agent. With its competitive compensation and benefits package, opportunities for career growth and development, and commitment to company culture and values, arenaflex is the ideal employer for those who are passionate about delivering exceptional customer experiences. Apply now to take the first step in your new career with arenaflex!

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