Introduction to blithequark At blithequark, we pride ourselves on being a leading provider of logistics and transportation management services. Our team is dedicated to delivering exceptional customer experiences, and we are now seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. This is an exciting opportunity for someone who is passionate about providing top-notch service and support to our customers across the country. Position Summary In this role, you will be responsible for monitoring route status and providing required information using Transportation Management Systems and electronic resources such as web portals and email. As the first line of contact for our customers, you will play a critical role in ensuring that their needs are met, and their expectations are exceeded. If you are a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we want to hear from you. Why Choose blithequark? At blithequark, we offer a competitive wage and a comprehensive benefits package, including: Base Pay: $20.00 per hour (3rd Shift: $1.00 per hour Shift Differential) Paid Time Off Medical Insurance Dental Insurance Vision Insurance Life Insurance 401K Associate Referral Program Numerous associate discounts and opportunities to grow with the organization Work Schedule and Shifts This position supports a 24/7 operation, and flexibility to work weekends and holidays is required. You will have two days off per week (one weekday and one weekend). We offer multiple shifts to accommodate your needs, including: 2nd Shift: 2:00pm-10:30pm - P/T Shift 2-3 days/4-8hr shift 3rd Shift: 10pm-6:30am - P/T Shift 2-3 days/4-8hr shift Initially, this position will be located at our corporate campus, which is 7 miles south of the city of Reading. Training will be conducted on 1st shift, Monday - Friday, 9am - 3pm, with potential opportunities for remote work once completed. Major Responsibilities As a Customer Service Coordinator at blithequark, your key responsibilities will include: Acting as the first line of contact for customer's routine reporting requirements, providing status updates as needed Communicating effectively with customers and drivers, providing concise instruction and/or information through verbal and written communication methods Answering and processing requests received through inbound calls and emails in a timely manner Monitoring routes for exceptions/abnormal route conditions, and providing timely feedback to internal and external customers Escalating all non-routine customer inquiries appropriately to solve operational issues Serving as the primary contact for data collection, audit, and reporting of various performance metrics Supporting root cause analysis, use of reporting tools, and Key Performance Indicators Other projects as assigned by the supervisor Qualifications and Requirements To be successful in this role, you will need: Previous customer service experience High School diploma or equivalent required, Associate's/Bachelor's is preferred Bilingual skills (Spanish) are a plus Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete blithequark employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required Physical Requirements The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms The associate must be able to occasionally lift and/or move up to 25lbs/12kg Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our associates. We offer numerous opportunities for training, education, and career advancement, including: Comprehensive training programs to help you develop your skills and knowledge Opportunities for advancement and career growth within the company A supportive and collaborative work environment that encourages learning and development Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of teamwork, respect, and open communication, and we are committed to creating a workplace where our associates can thrive and grow. Some of the benefits of our work environment and company culture include: A collaborative and supportive team environment Opportunities for recognition and reward for outstanding performance A comprehensive benefits package and competitive compensation A commitment to diversity, equity, and inclusion Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation and benefits package, including: Competitive base pay and shift differentials Comprehensive benefits package, including medical, dental, vision, and life insurance 401K and retirement savings plan Paid time off and holidays Associate referral program and discounts Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Coordinator position at blithequark. With our comprehensive benefits package, opportunities for career growth and development, and positive work environment, we are confident that you will find a fulfilling and successful career with our team. Apply today and take the first step towards an exciting and rewarding career with blithequark! Apply for this job