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Join arenaflex – Protecting People, Enhancing Lives, Preserving the Planet
arenaflex is a worldwide leader in integrated pest management and related services, operating across more than 90 countries and serving a diverse portfolio of consumer and business customers. Our legacy of excellence is built on a single mission: protect people, enhance lives, and preserve the planet. As part of this mission, we rely on a passionate, customer‑focused workforce that transforms everyday interactions into meaningful relationships and revenue‑generating opportunities. If you thrive in a fast‑paced, technology‑enabled environment and love helping people solve problems while driving growth, this hybrid Customer Service Representative role could be your next career milestone.
Why arenaflex Makes a Difference
Working at arenaflex means becoming part of a dynamic, forward‑thinking team that values professional growth, innovation, and work‑life balance. Our culture celebrates diversity, encourages continuous learning, and rewards high performance. Whether you’re on‑site in Tallahassee, FL, or joining us remotely from a home office, you’ll receive the tools, training, and support you need to excel.
Key Benefits (Effective Day 1 for Full‑Time Colleagues)
- Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance plans that start on your first day of employment.
- Retirement Savings: 401(k) plan with generous company matching contributions.
- Paid Time Off: Vacation, sick days, company‑paid holidays, and floating holidays to help you recharge.
- Professional Development: Access to training programs, tuition reimbursement, and clear pathways for internal promotion.
- Performance Incentives: Competitive base pay plus sales commissions, bonuses, and recognition programs.
- Work‑From‑Home Flexibility: Hybrid schedule with the ability to work remotely when not required on‑site, supported by a stipend for home‑office setup.
- Inclusive Environment: arenaflex is a drug‑free workplace committed to equal opportunity and compliance with all federal, state, and local employment laws.
Position Overview – Hybrid Customer Service Representative
As a Hybrid Customer Service Representative at arenaflex, you will be the frontline ambassador for our brand, delivering exceptional support across multiple channels (phone, email, chat, and social). You will engage both inbound and outbound contacts, resolve inquiries, and uncover sales opportunities that deepen customer relationships. This role blends service excellence with proactive selling, positioning you as a trusted advisor who contributes directly to revenue growth.
Core Responsibilities
- Omnichannel Interaction: Manage inbound calls, emails, live chats, and social media messages, ensuring timely, accurate, and friendly responses.
- Problem Resolution: Diagnose and resolve routine service, scheduling, and billing inquiries. When necessary, deviate from standard procedures within authorized guidelines to achieve first‑call resolution.
- Sales Enablement: Identify qualified leads during service interactions and present tailored home‑inspection or pest‑control solutions, converting conversations into sales and generating commission‑based revenue.
- Relationship Cultivation: Build and maintain ongoing relationships with existing and new customers, fostering loyalty and repeat business.
- Data Capture & System Utilization: Accurately document customer interactions, update CRM records, and use internal tools to track needs, schedule appointments, and monitor service delivery.
- Outbound Campaigns: Initiate proactive outreach for promotional campaigns, service reminders, and lead generation initiatives.
- Team Collaboration: Coordinate with field technicians, scheduling coordinators, and branch personnel to resolve service issues and ensure seamless customer experiences.
- Quality & Performance Monitoring: Meet or exceed key performance indicators (KPIs) such as First Call Resolution, Customer Satisfaction, Sales Revenue per Call, Quality Assurance scores, Average Handle Time, and Utilization.
Essential Qualifications
- High school diploma or GED (required).
- 1–2 years of customer service experience, preferably in a contact‑center or retail environment.
- 1–2 years of phone‑based sales experience, demonstrating a proven ability to meet or exceed sales targets.
- Proficiency with Microsoft Office (Word, Excel) and comfortable navigating Windows‑based computer systems.
- Basic typing speed of at least 25 wpm; higher speeds are a plus.
- Strong verbal communication skills with the ability to de‑escalate challenging situations and overcome objections.
- Ability to work a flexible schedule that includes weekends and holidays as business needs dictate.
- Demonstrated dependability, punctuality, and a professional work ethic.
Preferred Skills & Attributes
- Experience using CRM or ticketing platforms (e.g., Salesforce, Zendesk) to manage customer interactions.
- Previous exposure to the pest‑control, home‑services, or related field, providing context for product knowledge.
- Excellent written communication skills for crafting clear email and chat responses.
- A growth mindset with a willingness to pursue continuous learning and certification opportunities.
- Ability to thrive in a fast‑paced, metric‑driven environment while maintaining empathy and professionalism.
Technical & Home‑Office Requirements (Hybrid Component)
- Dedicated, private workspace that allows you to focus during scheduled shifts.
- Broadband internet connection with minimum speeds of 25 Mbps download and 5 Mbps upload; hard‑wired Ethernet connection preferred for stability.
- Reliable computer (desktop or laptop) meeting arenaflex’s security standards.
- Headset with noise‑cancelling capabilities for clear voice communication.
- Child or dependent care arrangements, if needed, to ensure uninterrupted availability during shift hours.
Performance Metrics You’ll Own
Success in this role is measured through clear, data‑driven KPIs that reflect both service quality and sales effectiveness. You will be expected to consistently achieve:
- First Call Resolution (FCR) %: Resolve customer issues on the initial contact whenever possible.
- Customer Satisfaction (CSAT) Rating: Maintain high satisfaction scores through courteous, solution‑focused interactions.
- Sales Revenue per Call: Generate measurable revenue by converting service conversations into product sales.
- Quality Assurance (QA) Scores: Adhere to arenaflex’s compliance and quality guidelines.
- Average Handle Time (AHT): Balance efficiency with thoroughness to keep calls concise yet effective.
- Utilization %: Maximize productive time logged into the system during scheduled shifts.
Career Growth & Learning Pathways
arenaflex invests heavily in employee development. As you master the fundamentals of customer support and sales, you can pursue several advancement tracks:
- Senior Customer Service Specialist: Lead complex cases, mentor newer teammates, and contribute to process improvements.
- Team Lead / Supervisor: Oversee a group of representatives, manage performance metrics, and drive team initiatives.
- Account Manager: Transition to a full‑cycle sales role, managing key accounts and strategic partnerships.
- Training & Quality Assurance Analyst: Shape the future of arenaflex’s service standards by designing training modules and conducting quality reviews.
- Cross‑Functional Opportunities: Explore roles in marketing, operations, or product development, leveraging your frontline insights to influence broader business strategies.
Our Culture – The arenaflex Way
At arenaflex, we believe that a supportive, inclusive environment fuels both personal fulfillment and business success. Our cultural pillars include:
- People‑First Mindset: Employees are respected, heard, and empowered to make decisions that benefit customers and the company.
- Innovation & Continuous Improvement: We encourage ideas from every level and celebrate initiatives that drive efficiency.
- Safety & Well‑Being: Robust health and safety programs protect our workforce and the communities we serve.
- Diversity & Inclusion: A workforce that reflects the varied communities we protect, fostering richer perspectives and better solutions.
- Recognition & Rewards: Regular acknowledgment of achievements through awards, bonuses, and career‑advancement opportunities.
Compensation Overview
While specific salary ranges will be discussed during the interview process, expect a competitive base wage complemented by performance‑based incentives tied to sales results, quality scores, and customer satisfaction. arenaflex also offers a transparent pay structure, ensuring fairness and equity across all roles.
How to Apply
If you are motivated, detail‑oriented, and eager to make a tangible impact on customers’ lives, we want to hear from you. Click the link below to submit your application, and be prepared to share your communication preferences for a brief introductory text message.
Apply Now
Join us and turn everyday conversations into lasting relationships and measurable success.
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. By applying, you consent to receive an initial text message to collect your communication preferences. Message & data rates may apply, and you may opt‑out at any time.
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