Join FedEx as a Customer Experience Strategic Support Analyst and Be Part of a Global Leader in Logistics and E-commerce
FedEx is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Strategic Support Analyst. As a remote live support and phone representative, you will play a critical role in delivering exceptional customer experiences and resolving complex issues. If you have a passion for customer service, excellent communication skills, and a strong analytical mindset, we encourage you to apply for this exciting opportunity.
About FedEx
FedEx is a global leader in logistics and e-commerce, connecting people and opportunities around the world. With a diverse team of over 530,000 employees, we are committed to delivering exceptional customer experiences, fostering a culture of innovation, and making a positive impact on our communities. Our vision is to be the world's most trusted promoters of connected commerce, where open borders, new markets, and fair, sustainable practices are the standard for the billions of individual supply chains being managed every day in our always-on, mobile-first world.
Job Summary
As a Customer Experience Strategic Support Analyst, you will be responsible for analyzing customer data and performance metrics to identify areas for improvement and develop solutions to enhance the customer experience. You will work closely with internal and external stakeholders to resolve complex customer issues, develop and implement process improvements, and provide coaching and guidance to junior team members.
Key Responsibilities:
- Analyze customer and service performance data to inform strategic solution development and identify areas for process improvement
- Develop and implement financially savvy, store network solutions to help client needs and resolve client experience issues
- Uphold projects that directly influence the client venture, driving evaluated esteem add answers for both the client and FedEx
- Maintain positive, effective associations with key inner and outer contacts, including show of logical outcomes and arrangement suggestions to partners on an ordinary rhythm
- Survey and resolve any information exactness including valuation, nation of beginning, unit of measure, order
- Cooperate with inward and outsiders to acquire any supporting records for import freedom movement
- Support compromise processes and guaranteeing import exercises agree with government regulations and guidelines
- Define, empower, run and work cycles and frameworks as connected with customs import controls
- Keep up with processes, controls, record keeping and review readiness in regards to import passage
- Apply quality standards to recognize process improvement amazing open doors, decide accessible choices, execution systems and make suggestions to the board
Requirements
Essential Qualifications:
- Bachelor's degree or equivalent
- 2+ years of work experience in external customer issue resolution
- Proven knowledge of business software applications
- Excellent relational abilities
Preferred Qualifications:
- Coordination of air and sea shipments - including booking, arranging, report planning, and following
- Customs import controls and leeway experience
- Guaranteed Commodity Trained professional (CES)
- Guaranteed Traditions Subject matter expert (CCS)
- Master Product Subject matter expert (MES)
- Customs Agent Permit (CBL)
- Quality improvement confirmation or potentially experience like QDM, Six Sigma, Complete Quality Administration or related
What We Offer
Competitive Compensation and Benefits:
- Salary range: $70,000 - $80,000 per year
- Comprehensive clinical, vision, and dental inclusion at restricted employee expense
- Liberal 401K match
- Educational cost repayment for what comes next expertly
- Flexible workplace that assists you with adjusting it all
Work-Life Balance:
- Paid vacation time
- Paid parental leave (including for new parents)
- Paid sick leave
- Extra downtime
Career Growth Opportunities
At FedEx, we are committed to the growth and development of our employees. As a Customer Experience Strategic Support Analyst, you will have opportunities to:
- Develop new skills and expertise
- Take on additional responsibilities and challenges
- Advance in your career
- Be part of a dynamic and innovative team
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Opportunity Employer
FedEx is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
Conclusion
As a Customer Experience Strategic Support Analyst at FedEx, you will have the opportunity to make a positive impact on our customers and our business. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment, this is an exciting opportunity to join our team. We look forward to hearing from you!
Apply Now