Westerra Credit Union is a modern financial community committed to teaching prosperity and fostering a sense of belonging among its employees and members. The Consumer Loan Processor I - II role involves providing consumer lending support, gathering loan-specific details, reviewing loan documents, and ensuring accuracy in processing loan applications.
Responsibilities
- Provides consumer lending support and guidance to internal teams, non-members, and 3rd party companies, aligning with Westerra Experience service initiatives
- Requires an in-depth understanding of Westerra’s consumer lending products
- Involves gathering loan-specific details and documentation from members or partners
- Includes reviewing final loan details, payment methods, closing options, loan documents, and funding
- Offers guidance to other departments on lending matters
- Ensures accuracy, timeliness, and follow-up in processing loan applications
Skills
- 0-1 year experience in customer service
- High School Diploma, GED or equivalent work experience
- Notary certification, or ability to obtain
- 2 years of similar or related experience
- Basic knowledge of consumer lending regulations
- Understanding of consumer lending regulations
Benefits
- Three health plans through UHC that offer a variety of coverage options, including HSA and FSA options
- Two dental plans through Delta Dental
- Basic life and AD&D insurance, short-term disability and long-term disability
- 20+ days of paid time off (PTO) per year
- Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
- 16 hours of volunteer time off (VTO) per year
- 11+ paid holidays
- 401(k) that includes up to 6% match
- Up to $5250 per year for educational reimbursement
- 4 weeks of paid parental leave
- Mental health resources including an Employee Assistance Program (EAP)
- Home office reimbursement of up to $600/yr for hybrid/remote roles
- Individualized learning and development programs
Company Overview
westerracu offers wide variety of financial products and services to our members, and are known for our commitment to service excellence. It was founded in 1934, and is headquartered in Lakewood, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.westerracu.com/.
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