Bob's Discount Furniture is a leading omni-channel furniture retailer committed to creating positive customer connections. As a Bob’s Squad Associate, you will handle customer inquiries, process orders, and provide support in a fast-paced retail environment, ensuring a fun and honest shopping experience.
Responsibilities
- Handle customer inquiries and provide support via phone or in-store
- Process orders and assist customers in a retail environment
- Maintain a flexible schedule including evenings, weekends, and holidays
- Utilize strong communication skills to resolve issues and provide excellent customer service
- Multi-task and manage performance metrics effectively
Skills
- Available to work evenings, weekends, and holidays
- Excellent phone etiquette and communication skills
- Ability to multi-task while maintaining attention to detail
- Strong interpersonal skills with a customer-first mindset
- Comfortable using technology and learning new systems
- Previous phone sales or customer service experience
- Strong written and verbal communication skills
- Tech-savvy; quick to learn systems and tools
- Empathy, adaptability, and emotional intelligence
- Prospecting, presentation, and closing skills
- Confidence in navigating conversations around price, product, and service
- Positive, team-first mindset with personal accountability
Benefits
- National Health, Dental, and Vision Insurance
- 401(k) Profit Sharing Plan with generous company match
- Paid Time Off: vacation, holidays, sick time, and your birthday
- Life insurance (employer-paid + voluntary options)
- Bob’s Bail Out Program for early pay access
- Bob’s Helping Hand Program for emergency support
- Generous Employee Discount & Hays Perks partner savings
- Career advancement & skills-based development
- And much more!
Company Overview
Bob's Discount Furniture is a privately owned chain of furniture stores in the United States. It was founded in 1991, and is headquartered in Manchester, Connecticut, USA, with a workforce of 5001-10000 employees. Its website is http://www.mybobs.com.
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