Join the FedEx Team as a Bilingual Customer Service Representative
Are you a motivated and customer-focused individual looking for a full-time opportunity in Virginia, USA? FedEx is seeking a Bilingual Customer Service Representative to join our team in handling customer inquiries and providing exceptional service. As a Bilingual Customer Service Representative, you will play a critical role in addressing customer requests, resolving issues, and providing information about customs clearance and payment processes.
About FedEx
FedEx is a leading global logistics and transportation company that connects people and businesses around the world. With a strong commitment to customer satisfaction, safety, and community involvement, FedEx is a great place to work and grow your career. Our company culture values diversity, inclusion, and teamwork, and we offer a range of benefits and opportunities for professional development.
Job Summary
We are seeking a highly skilled and bilingual Customer Service Representative to join our FedEx Ground Services team in Virginia, USA. As a Bilingual Customer Service Representative, you will be responsible for handling inbound customer requests from FedEx OPCOs and FTNC, providing information about customs clearance, and processing credit card payments. This is a full-time opportunity with a competitive salary of $25/hour.
Key Responsibilities
- Customer Service: Answer incoming calls from Canadian and U.S. customers regarding their FTNC-FXG clearance receipts and direct them to the relevant FTNC department or FedEx OPCO for resolution.
- Investigations and Resolutions: Investigate and resolve customer inquiries regarding FTNC clearances for FXG shipments into Canada.
- Credit Card Payments: Process credit card payments from customers, ensuring accurate logging of payments against receipts in the FTNC accounting system.
- Payment Processing Issues: Liaise with customers to resolve payment processing issues, such as incorrect credit card numbers or declined payments.
- Internal Support: Assist FedEx Express Customer Support Agents with inquiries related to FXG shipments in customs clearance delay or FTNC clearance receipt.
- Additional Duties: Perform other duties as assigned by the Manager, including sorting and relating Low Value Shipment (LVS) archives and preparing FTNC solicitations for mailing.
Requirements and Qualifications
Essential Qualifications
- Bachelor's Degree: A Bachelor's degree in any field is required.
- Language Skills: Fluency in both English and French, with excellent verbal and written communication skills.
- Technical Skills: Working knowledge of MS Office, Outlook, and IBM AS 400 Centralized computer application system.
- Customer Service Experience: Previous experience in customer service or a related field is an asset.
Preferred Qualifications
- High School Certificate: A High School Certificate is required.
- Office Equipment: Familiarity with office equipment, such as fax machines, scanners, and printers.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
Compensation and Benefits
- Competitive Salary: $25/hour, with opportunities for overtime and career growth.
- Comprehensive Benefits: FedEx offers a range of benefits, including medical, dental, and vision coverage, as well as retirement savings plans.
- Paid Time Off: Enjoy paid vacation days, sick leave, and holidays.
Career Growth and Development
- Training and Development: FedEx offers comprehensive training programs to help you develop your skills and advance your career.
- Career Advancement: Opportunities for career advancement and promotion within the company.
- Diverse and Inclusive Culture: FedEx values diversity and inclusion, with a culture that encourages collaboration and teamwork.
Work Environment and Culture
At FedEx, we pride ourselves on a culture that values diversity, inclusion, and teamwork. Our work environment is dynamic and fast-paced, with a focus on customer satisfaction and safety. We offer a range of amenities and services to support our employees, including:
- State-of-the-Art Facilities: Modern and well-equipped facilities, with comfortable working conditions.
- Employee Recognition: Opportunities for employee recognition and rewards.
- Community Involvement: FedEx is committed to community involvement and volunteerism.
How to Apply
If you are a motivated and customer-focused individual looking for a full-time opportunity in Virginia, USA, we encourage you to apply for this exciting role as a Bilingual Customer Service Representative. Please submit your application through our website, and we will be in touch with you to discuss your qualifications further.
Don't miss this opportunity to join the FedEx team and start your career in customer service!
Apply Now