**Virtual Customer Service/Sales Representative – Empowering Families with Comprehensive Benefits**

Are you a charismatic and driven individual with a passion for delivering exceptional customer service and sales expertise? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a forward-thinking organization dedicated to providing innovative supplemental benefits that protect families beyond what their employer covers. As a Virtual Customer Service/Sales Representative, you will play a vital role in meeting with clients, explaining available options, and assisting them in selecting the best plan to meet their family's needs. **About blithequark** At blithequark, we are committed to revolutionizing the way families access and utilize supplemental benefits. Our mission is to empower individuals and families to make informed decisions about their health, wellness, and financial security. With a team of dedicated professionals, we strive to deliver exceptional customer service, build lasting relationships, and provide comprehensive benefits that meet the unique needs of each client. **Job Responsibilities** As a Virtual Customer Service/Sales Representative, your primary responsibilities will include: * Reaching out to individuals who have requested more information on the benefits we offer * Scheduling Zoom meetings with these members to discuss their needs and preferences * Customizing new benefit plans and adjusting existing plans to fit the current needs of each client * Establishing and maintaining relationships with existing and new clients through regular communication and follow-up * Performing benefit reviews for existing clients, as well as helping with any necessary claims or adjustments * Providing attentive customer service and administrative support in response to members' needs * Responding to and resolving client questions and concerns regarding their benefits * Ensuring that all documentation is accurate and complete, and performing any necessary updates on schedule **Key Qualifications** To succeed in this role, you will need to possess the following essential qualifications: * 1-2 years of experience in customer service, sales, or a related field * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Ambitious, motivated, and organized, with a strong work ethic and attention to detail * Ability to think creatively and develop innovative solutions to complex problems * Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions * Proficiency in Microsoft Office, including Excel, Word, and PowerPoint * Experience with Zoom or other video conferencing platforms **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * Experience in the insurance or benefits industry * Knowledge of supplemental benefits and their applications * Familiarity with CRM software and other customer relationship management tools * Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP) **Skills and Competencies** To excel in this role, you will need to demonstrate the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions * Ability to think creatively and develop innovative solutions to complex problems * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in Microsoft Office, including Excel, Word, and PowerPoint * Experience with Zoom or other video conferencing platforms **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to investing in our employees' growth and development. As a Virtual Customer Service/Sales Representative, you will have access to: * Comprehensive paid training program, including onboarding, product knowledge, and sales skills training * Ongoing coaching and feedback from experienced colleagues and managers * Opportunities for career advancement and professional growth within the company * Access to industry-leading tools and resources, including CRM software and benefits platforms * Collaborative and dynamic work environment, with a focus on teamwork and open communication **Work Environment and Company Culture** As a Virtual Customer Service/Sales Representative, you will have the flexibility to work from home or in our office, depending on your personal preference. Our office is a collaborative and dynamic space, with a focus on teamwork and open communication. We offer a comprehensive benefits package, including: * Medical (BlueCross BlueShield) * Dental, Vision, and Hearing insurance * Company stock options offered * Retirement benefits from renewal income * Comprehensive paid training program * Monthly performance-based bonuses * Weekly pay with a competitive commission structure on average 65,000 to 68,500 annually * Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting) **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer service and sales expertise, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Apply for the job now!** Apply for the job now!