Remote Cash Apps Representative I

Remote/On-site: Remote 5Pay Range $17.87-$21.00 per hour Job Shift Day (1st shift) Staples is business to business. You’re what binds us together. Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth. What you’ll be doing: • Minimize Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing percent current • Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers • Develop root cause reporting to proactively correct issues • Promptly process PODs, credit memos, and use other documentation support when necessary to resolve account differences with customers • Call customers regarding accounts • Escalate large collections issues appropriately • Plan and organize work so the Service Level Agreement (SLA) objectives are realized • Actively document customer issues including promises to pay and customer payment issues • Recognize and proactively communicate potential billing and collections issues What you bring to the table: • Ability to work in a fast-paced environment. • Ability to multi-task and change functions to meet SLA requirements, prioritize day. • Ability to accurately pay attention to detail. • Ability to recognize and research billing problems and to identify component parts, causes and cost impact • Ability to utilize computer system features to accurately research and document • Exceptional time management skills. • Strong ability to employ a variety of resources to proactively resolve issues, takes initiative, makes recommendations for improvement. • Excellent oral and written communication skills. Ability to communicate clearly and effectively to a varied audience that includes team members, external customers, Sales, Implementations and Leadership teams Qualifications: What’s needed- Basic Qualifications • High School Diploma or equivalent • 1+ years’ experience in cash applications What’s needed- Preferred Qualifications • 1+ years of related work experience • Basic understanding of accounting processes We Offer: • Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.