Join our team at Veterinary Orthopedic Implants, Inc (Movora) in Saint Augustine, FL, and play a vital role in delivering exceptional customer experiences that drive loyalty and growth. As a Veterinary Customer Success Representative, you will be the face of our company, fostering strong relationships with veterinarians, veterinary surgeons, and their staff to ensure the best possible outcomes for our customers.
In this dynamic and rewarding role, you will have the opportunity to work closely with veterinary professionals, providing personalized support and expertise to meet their unique needs. With multiple positions available, this is an exciting chance to join a growing organization and contribute to our mission of achieving the best veterinary outcomes.
Key Responsibilities:
- Build trust and rapport with surgeons, vet techs, and other stakeholders through open and interactive communication
- Provide timely and effective support via phone and email, addressing customer inquiries and concerns with empathy and expertise
- Stay up-to-date on our products and services, using this knowledge to identify customer needs and provide tailored solutions
- Maintain accurate customer records, ensure seamless sales order processing, and collaborate with sales representatives to drive customer satisfaction
- Work closely with the customer service team to ensure comprehensive coverage and support
Requirements:
- High school diploma or equivalent required
- Minimum 2 years of experience in customer service or support, preferably in the veterinary or medical industry
- Strong communication, problem-solving, and time management skills
- Proficiency in Microsoft Office products, with experience in CRM and ERP systems a plus
What We Offer:
- Opportunities for continuing education and professional growth
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan eligibility with company match
- Paid time off, holidays, and sick/personal time
If you are a motivated and customer-focused individual with a passion for the veterinary industry, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of delivering exceptional customer experiences and driving business growth.
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