UX Researcher - REMOTE

Job Overview Job Title: Senior UX Researcher Company: Jobgether (Partner Company) Location: Massachusetts, United States Job Type: Full-time Category: User Experience Research / Product Operations Date Posted: March 20, 2026 Experience Level: 5+ Years Remote Status: Fully Remote Role Summary • Lead high-impact UX research initiatives to significantly shape member experiences across diverse products. • Drive product direction and foster organizational change through robust, evidence-based user insights. • Collaborate closely with Product, Design, and Engineering teams to ensure user needs are central to development. • Translate complex qualitative and quantitative data into actionable product strategies and recommendations. • Advocate for user-centered design principles and enhance product value by identifying and resolving user friction points. Enhancement Note: While the role is listed as "UX Researcher," the emphasis on leading "high-impact research initiatives," "driving decisions," and "influencing product direction" strongly suggests a senior-level individual contributor or a lead role within a UX research function, focusing on strategic impact rather than just execution. The mention of "research operations" also points to a potential need for process improvement within the research function itself. Primary Responsibilities • Spearhead end-to-end UX research projects, from initial scoping and planning to final delivery and impact assessment. • Design and execute comprehensive mixed-methods research studies, including but not limited to usability testing, in-depth interviews, surveys, and ethnographic studies. • Systematically identify key user friction points and areas for improvement within the product lifecycle to enhance overall user satisfaction and product value. • Synthesize complex qualitative and quantitative findings into clear, compelling, and actionable product recommendations for diverse stakeholders. • Proactively prioritize research opportunities in collaboration with product leadership and cross-functional teams to align with business objectives. • Mentor and guide cross-functional teams (Product, Design, Engineering) on effective research methodologies, best practices, and ethical considerations. • Establish and streamline efficient systems for research operations, ensuring that generated insights are easily discoverable, accessible, and actionable across the organization. • Champion user-centered design principles and user advocacy throughout the entire product development lifecycle, fostering a culture of empathy and understanding. Enhancement Note: The responsibilities listed are typical for a senior UX researcher, with a strong emphasis on leadership, strategic impact, and mentorship. The inclusion of "establishing efficient systems for research operations" indicates a need for someone who can not only conduct research but also improve the processes and infrastructure around research, which is a key aspect of operations roles. Skills & Qualifications Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for this level of UX research role. Experience: 5+ years of hands-on UX research experience, with a demonstrated track record in consumer-facing products. Specific experience within the fintech or travel industries is highly preferred. Required Skills: • Deep expertise in a wide range of qualitative research methods (e.g., user interviews, contextual inquiry, diary studies, usability testing). • Familiarity and proficiency with quantitative research approaches (e.g., surveys, A/B testing analysis, data analysis using tools like Amplitude). • Proven ability to independently lead complex, multi-phase research initiatives from initiation to completion. • Strong analytical and data synthesis skills, with the capacity to translate raw data into clear, actionable insights and strategic recommendations. • Demonstrated experience in engaging with and influencing senior stakeholders (e.g., Directors, VPs) to drive product decisions. • Proficiency with industry-standard research tools such as UserTesting.com, Maze, or similar platforms for remote usability testing. • Experience utilizing analytics platforms like Amplitude for quantitative data exploration and insight generation. • Excellent communication, presentation, and interpersonal skills, with the ability to articulate research findings effectively to diverse audiences. • Proactive and detail-oriented approach to research planning, execution, and documentation. Preferred Skills: • Experience in both product operations and UX research, bridging the gap between user insights and operational efficiency. • Familiarity with agile development methodologies and how to integrate research seamlessly into sprint cycles. • Experience mentoring junior researchers or guiding cross-functional team members in research best practices. • A portfolio showcasing a range of research projects, methodologies, and their impact on product development and user experience. Enhancement Note: The "Requirements" section clearly outlines the need for advanced UX research skills. The inclusion of "research operations" as a responsibility suggests that candidates with experience in establishing research processes, managing research tools, and ensuring the discoverability of insights will be highly valued. This blurs the line slightly towards operations, making candidates with a hybrid skillset more competitive. Process & Systems Portfolio Requirements Portfolio Essentials: • A comprehensive portfolio demonstrating a minimum of 5 years of UX research experience is mandatory. • Showcase a diverse range of research projects, highlighting your role and contributions in each. • Clearly articulate the research problem, methodology used, key findings, and the actionable impact of your research on product decisions and user experience improvements. • Include examples of both qualitative and quantitative research projects, and ideally, how you've combined them (mixed-methods). • Provide evidence of leading complex research initiatives and influencing product strategy based on your findings. Process Documentation: • Highlight experience in designing and implementing research processes that ensure the discoverability and accessibility of insights for broader teams. • Showcase examples of how you have improved research operations efficiency, potentially through standardized workflows, templates, or tool optimization. • Detail your approach to translating research findings into concrete, actionable product recommendations and tracking their implementation. • Illustrate how you advocate for and embed user-centered design principles into existing product development workflows. Enhancement Note: While not explicitly stated as a "portfolio requirement," the nature of the role and responsibilities necessitates a strong portfolio. The "research operations" responsibility implies a need to demonstrate experience in structuring and managing research processes, which is a core component of operations. Candidates should be prepared to present case studies that not only detail research but also the operational aspects of its delivery and impact. Compensation & Benefits Salary Range: For a Senior UX Researcher in Massachusetts, with 5+ years of experience and a remote-first arrangement, the estimated salary range is typically between $120,000 to $170,000 annually. This range can vary based on specific experience, the company's compensation philosophy, and the exact location within Massachusetts for tax purposes, even if remote. Benefits: • Remote-First Flexibility: Work from anywhere within the United States, with flexible working hours to accommodate personal needs and optimize productivity. • Unlimited Paid Time Off (PTO): Enjoy unlimited vacation days, encouraging a healthy work-life balance and preventing burnout. • Company-Wide Recharge Days: Benefit from designated days off for the entire company to disconnect and rejuvenate. • Weekly Dining Credits: Receive weekly credits for dining out or ordering food, contributing to convenience and employee well-being. • Travel Discounts: Access exclusive discounts on travel, aligning with a potential focus on travel industry experience. • Generous Parental Leave: Comprehensive paid leave for new parents, supporting family growth and well-being. • Family Support Benefits: Additional benefits aimed at supporting employees with family responsibilities. • Competitive Salary: A strong base salary reflecting the seniority and impact of the role. • Equity Options: Potential to receive stock options, offering long-term financial upside and alignment with company success. • Annual Bonuses: Performance-based bonuses, rewarding contributions to company and individual goals. • Personal Development Funds: Budget allocated for professional growth, including courses, conferences, and certifications. • Wellness Budgets: Funds available for wellness activities, gym memberships, or other health-focused initiatives. Working Hours: The role is full-time, typically implying around 40 hours per week. However, the "Remote-First Flexibility" and "flexible hours" suggest a results-oriented work environment where the exact daily schedule can be managed by the individual, provided that collaboration needs with teams in different time zones (potentially EST) are met. Enhancement Note: The provided benefits are extensive and indicative of a well-resourced company. The salary estimate is based on common benchmarks for senior UX researchers in high-cost-of-living areas like Massachusetts, especially for remote roles that can draw talent globally but often adjust for regional market data. The inclusion of "equity options" and "annual bonuses" suggests a potential for significant total compensation beyond the base salary. Team & Company Context Company Culture Industry: The partner company operates within the Technology sector, with specific mentions of consumer-facing products in Fintech and Travel. This indicates a focus on user-centric digital solutions that address financial management or travel planning needs. The presence of Jobgether, an AI-powered recruitment platform, suggests a company that is embracing modern, efficient hiring practices. Company Size: While not explicitly stated, the offering of equity options, annual bonuses, and a comprehensive benefits package, coupled with the need for a Senior UX Researcher to lead initiatives and mentor teams, suggests a growing company, likely in the Series B to Series D funding stage, or a well-established tech company with a strong emphasis on product development. This size typically ranges from 50-500 employees, allowing for both impact and cross-functional collaboration. Founded: The founding date is not provided, but the emphasis on innovation, user experience, and modern HR practices (like unlimited PTO and remote-first) suggests a relatively modern company, likely founded within the last 5-15 years. Team Structure: • The UX Research function likely sits within a larger Product or Design department. • The Senior UX Researcher will likely report to a Head of UX, Director of Product Design, or a VP of Product. • There will be close collaboration with Product Managers, UX Designers, UI Designers, and Engineering teams (Software Engineers, QA). Methodology: • Data-Driven Decision Making: The company emphasizes using robust evidence and insights to drive product decisions and influence strategy. • User-Centricity: A core tenet is understanding and advocating for user needs throughout the product lifecycle. • Agile & Iterative Development: The mention of fast-paced environments and collaboration with Engineering implies an agile or iterative product development process where research findings are integrated regularly. • Cross-Functional Collaboration: Strong emphasis on working effectively with Product, Design, and Engineering to achieve common goals. Company Website: Jobgether's website is jobgether.com. Information about the specific partner company would need to be obtained through the application process. Enhancement Note: The industry context (Fintech/Travel Tech) is crucial for a UX Researcher. This implies a need to understand complex user journeys, regulatory environments (especially in Fintech), and the competitive landscape. The company size assumption is based on the typical trajectory of companies that hire senior-level, strategic roles and offer substantial benefits like equity. Career & Growth Analysis Operations Career Level: This role is positioned as a Senior Individual Contributor (IC), with significant autonomy and influence. It requires a high degree of expertise in UX research methodologies and the ability to lead complex projects independently. The "Senior" title implies that the candidate is expected to operate with minimal supervision and to provide guidance to others. Reporting Structure: The Senior UX Researcher will likely report to a Director or VP level individual within the Product or Design organization. They will work closely with cross-functional teams, including Product Managers, Designers, and Engineers, forming project-based teams. Operations Impact: The impact of this role is measured by its ability to: • Reduce product risk: By validating ideas and designs with real users before significant development investment. • Increase product adoption and engagement: By ensuring products are intuitive, valuable, and meet user needs. • Drive business outcomes: By informing product strategy that leads to increased revenue, customer retention, or market share. • Improve operational efficiency: By identifying and advocating for solutions that streamline user workflows and reduce support load. • Foster a user-centric culture: By educating and influencing stakeholders on the importance of user insights. Growth Opportunities: • Leadership Track: Potential to move into a Lead UX Researcher role, managing a team of researchers, or a Research Manager position. • Specialization: Deepen expertise in specific research areas (e.g., generative research, quantitative analysis, ethical AI research) or product domains (e.g., advanced fintech user behavior). • Product Strategy: Transition into a Product Strategy or Product Management role, leveraging deep user understanding. • Research Operations Excellence: Develop expertise in building and scaling research operations, potentially moving into a dedicated Research Ops role. • Cross-functional Influence: Become a key strategic partner for product leadership, influencing roadmap and vision. Enhancement Note: The growth opportunities highlight the strategic nature of this role. It's not just about conducting research but about shaping the product and influencing the organization. The potential to move into "Research Operations Excellence" directly aligns with the operational aspects implied in the responsibilities. Work Environment Office Type: This is a Remote-First company, meaning that remote work is the primary mode of operation, and all policies and infrastructure are designed to support a distributed workforce. There might be occasional in-person meetups or offsites for team building and strategic planning, but the day-to-day work will be conducted remotely. Office Location(s): While the role is remote and the company is based in Massachusetts, the specific physical office locations are not detailed. However, for tax and legal purposes, the company may require employees to reside in states where they are registered to employ individuals. The "Massachusetts, United States" location likely indicates the company's primary operational base or where the role is legally anchored for employment. Workspace Context: • Collaborative Environment: Expect a highly collaborative digital environment using tools like Slack, Zoom, Figma, and shared document platforms. • Tools & Technology: Access to a robust set of UX research and collaboration tools, including UserTesting, Amplitude, and potentially others for design, prototyping, and project management. • Team Interaction: Regular virtual meetings, stand-ups, and dedicated "collaboration hours" to ensure effective communication and connection across distributed teams. • Autonomy and Trust: A work environment that trusts employees to manage their time and tasks effectively to achieve desired outcomes. Work Schedule: The role offers "flexible hours" within a "Remote-First Flexibility" framework. While the core working hours might align with the company's primary time zone (likely EST, given the Massachusetts location) for essential team syncs, individuals have significant autonomy in structuring their workday to balance personal commitments and productivity. This requires strong self-discipline and communication regarding availability. Enhancement Note: The "Remote-First" aspect is highly attractive for operations professionals who value flexibility. It implies a mature approach to distributed work, focusing on outcomes and asynchronous communication where possible, while still ensuring sufficient synchronous collaboration for effective team functioning. Application & Portfolio Review Process Interview Process: • Initial Screening (Jobgether AI/Recruiter): A quick review by Jobgether's AI or a human recruiter to assess basic qualifications and fit against the job description. • Hiring Manager Interview: A focused discussion with the hiring manager to delve deeper into your experience, research philosophy, approach to complex problems, and alignment with team needs. Expect questions about your experience in fintech/travel and your ability to lead initiatives. • Portfolio Presentation & Deep Dive: A dedicated session where you will present a selection of your work from your portfolio. This is a critical stage. Be prepared to walk through 2-3 key projects, detailing your research process, methodologies, key insights, and the impact of your work. Expect detailed questions about your decision-making, challenges faced, and how you measured success. • Cross-Functional Interview(s): Interviews with key collaborators, such as a Product Manager, Lead Designer, or Engineering Lead. This assesses your ability to work effectively in a cross-functional team, communicate research findings clearly, and influence product direction. • Final Interview / Executive Interview: Potentially an interview with a senior leader (e.g., VP of Product/Design) to assess strategic thinking, cultural fit, and overall alignment with the company's vision. Portfolio Review Tips: • Curate Strategically: Select 2-3 projects that best showcase your end-to-end research capabilities, impact, and suitability for fintech/travel. • Focus on Impact: For each project, clearly articulate the problem, your role, methodology, key insights, and most importantly, the impact of your research on the product or business outcomes. Quantify impact where possible (e.g., "led to a X% increase in conversion," "reduced user errors by Y%"). • Showcase Mixed-Methods: Highlight projects where you effectively combined qualitative and quantitative approaches. • Detail Your Process: Explain your research process from discovery and planning to execution, synthesis, and recommendation. Be ready to defend your methodological choices. • Demonstrate Collaboration: Illustrate how you partnered with Product, Design, and Engineering, and how you communicated your findings to drive action. • Address Research Operations: If you have experience improving research processes or making insights more discoverable, highlight this specifically. Challenge Preparation: • Case Study Preparation: Be ready to discuss how you would approach a hypothetical research problem for a fintech or travel product. Think about the user segments, key questions, and appropriate methodologies. • Methodology Defense: Be prepared to discuss the pros and cons of different research methods and why you choose specific ones for particular problems. • Stakeholder Management: Practice articulating how you manage conflicting stakeholder priorities or push back when necessary, using data and user advocacy. • Tool Proficiency: Be ready to discuss your experience with UserTesting, Amplitude, and other relevant tools, and how you leverage them to generate insights. Enhancement Note: The emphasis on a portfolio presentation and cross-functional interviews suggests that this company values practical application and collaboration. Candidates should prepare to discuss their work in detail, focusing on the "so what?" of their research and its operational integration. Tools & Technology Stack Primary Tools: • User Research Platforms: UserTesting.com (highly probable given the mention), Maze, Lookback, or similar for remote usability testing and user feedback collection. • Survey Tools: Qualtrics, SurveyMonkey, Typeform, or Google Forms for quantitative data collection and user surveys. • Analytics Platforms: Amplitude (explicitly mentioned) for product analytics, user behavior tracking, funnel analysis, and cohort studies. Google Analytics might also be used. • Collaboration & Whiteboarding: Miro, Mural, Figma, or similar for collaborative ideation, journey mapping, and research synthesis. • Project Management: Jira, Asana, Trello, or similar for tracking research tasks and project progress. Analytics & Reporting: • Amplitude: Key for analyzing user behavior, identifying trends, and measuring the impact of product changes. • Data Visualization Tools: Tableau, Power BI, or Looker (potentially) for creating dashboards and reports that communicate key metrics and insights to stakeholders. • Spreadsheets: Advanced Excel or Google Sheets for data manipulation, analysis, and reporting of smaller-scale or specific research data. CRM & Automation: • While not directly a CRM role, understanding how CRM data (e.g., from Salesforce, HubSpot) can inform user segmentation for research would be beneficial. • Product Feedback Management Tools: Tools like Canny, UserVoice, or Dovetail could be used for centralizing and analyzing user feedback, though not explicitly mentioned. • Integration Tools: Understanding how research data can be integrated with product development workflows and potentially marketing automation platforms. Enhancement Note: The explicit mention of UserTesting and Amplitude is a strong indicator of the expected technical proficiency. Candidates should be comfortable not only using these tools but also understanding how they fit into a broader data and product strategy. Knowledge of how research insights integrate with CRM and analytics platforms is a significant plus, leaning into the "operations" aspect. Team Culture & Values Operations Values: • User-Centricity: A deep-seated belief in understanding and prioritizing the user's needs and experiences above all else. Decisions are grounded in user empathy and data. • Data-Driven Decision Making: A commitment to using evidence, research findings, and analytics to inform strategy and validate hypotheses, rather than relying on intuition alone. • Collaboration & Transparency: Open communication and a willingness to work closely with all departments, sharing insights and challenges proactively. • Impact & Ownership: A focus on delivering tangible results and taking responsibility for the outcomes of research initiatives, driving meaningful change. • Continuous Learning & Improvement: A culture that encourages professional development, experimentation, and learning from both successes and failures, particularly in the rapidly evolving tech landscape. Collaboration Style: • Cross-Functional Integration: Expect tight collaboration with Product Managers, Designers, Engineers, and potentially Marketing and Data Science teams. Research findings are shared and discussed actively. • Process-Oriented: A structured approach to research and product development, with clear workflows and feedback loops to ensure efficiency and effectiveness. • Action-Oriented: A focus on translating insights into concrete product actions and improvements, rather than just reporting findings. • Feedback Culture: An environment where constructive feedback is regularly exchanged to improve research quality, product design, and team dynamics. Enhancement Note: The values emphasize a blend of user advocacy and operational rigor. The company likely seeks individuals who are not only skilled researchers but also effective communicators and collaborators who can integrate user insights into the business's operational fabric. ⚡ Challenges & Growth Opportunities Challenges: • Balancing Research Rigor with Business Speed: In a fast-paced environment, ensuring research is robust enough to be valid while still delivering insights in a timely manner to meet product deadlines. • Synthesizing Diverse Data Sources: Effectively integrating qualitative findings with quantitative analytics (from Amplitude) and other data streams to form a holistic understanding of user behavior. • Influencing Stakeholders: Persuading busy Product Managers, Designers, and Engineers to adopt research recommendations, especially when they challenge existing assumptions or roadmaps. • Scaling Research Operations: As the company grows, establishing scalable processes for research recruitment, data management, and insight sharing to ensure research remains efficient and impactful. • Navigating Evolving User Needs: Keeping pace with changing user expectations and market trends in dynamic industries like fintech and travel. Learning & Development Opportunities: • Advanced Methodologies: Opportunity to deepen expertise in specialized research techniques or emerging areas like AI ethics in research, generative AI for research assistance, or advanced quantitative modeling. • Industry Exposure: Gaining deep knowledge of the intricacies of the fintech and travel industries, including user segments, regulatory landscapes, and competitive dynamics. • Leadership Development: Opportunities to mentor junior researchers, lead strategic research initiatives, and potentially transition into management roles. • Cross-Functional Skill Building: Learning more about product management, design strategy, and engineering processes to become a more holistic product thinker. • Conferences & Certifications: Access to personal development funds can be used for attending leading UX research conferences (e.g., CHI, UXR Conference) or pursuing relevant certifications. Enhancement Note: The challenges presented are common for senior-level roles in dynamic tech companies. The growth opportunities are tailored to a senior IC path, emphasizing deep expertise, strategic influence, and the potential for operational leadership within the research function. Interview Preparation Strategy Questions: • "Describe a time you led a complex, end-to-end UX research project from inception to impact. What were the key challenges, and how did you overcome them?" (Focus on process, problem-solving, and outcomes). • "How do you approach synthesizing qualitative findings with quantitative data (e.g., from Amplitude) to create a compelling narrative for product stakeholders?" (Demonstrate analytical and data integration skills). • "Imagine we are considering launching a new feature for [specific fintech/travel scenario]. What research questions would you ask, and what methodology would you propose, justifying your choices?" (Showcase strategic thinking and methodological expertise). Company & Culture Questions: • "What interests you specifically about [Fintech/Travel] and our mission at [Company Name]?" (Research the company's products, values, and recent news). • "How do you foster a user-centered mindset within cross-functional teams that may not have direct UX research experience?" (Showcase your ability to educate and influence). • "Describe your experience with research operations. How have you contributed to making research insights more discoverable or efficient?" (Address the operational aspect of the role). Portfolio Presentation Strategy: • Tell a Story: Structure your portfolio presentations as narratives – problem, approach, findings, and impact. • Quantify Impact: Whenever possible, use metrics to demonstrate the tangible results of your research (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores). • Highlight Collaboration: Emphasize how you worked with Product, Design, and Engineering, and how your insights influenced their decisions. • Defend Your Choices: Be ready to explain why you chose specific methodologies, participant criteria, or analysis techniques for each project. • Showcase Adaptability: Include examples that demonstrate your ability to adapt your research approach to different constraints (time, budget, scope). Enhancement Note: The interview preparation focuses on demonstrating strategic thinking, methodological expertise, stakeholder influence, and operational awareness. Candidates should be prepared to discuss their past work with depth and connect it to the company's specific needs in fintech/travel. Application Steps To apply for this Senior UX Researcher position: • Submit your application through the provided application link on Jobgether. • Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that best demonstrate your experience in consumer-facing products, ideally in fintech or travel. Focus on showcasing end-to-end research, mixed-methods application, and measurable impact. • Resume Optimization: Ensure your resume clearly articulates your 5+ years of UX research experience, emphasizing leadership in complex initiatives, analytical skills, and proficiency with tools like UserTesting and Amplitude. Use keywords from the job description. • Interview Preparation: Practice articulating your research process, methodologies, and the impact of your work. Prepare specific examples for common interview questions, especially those related to influencing stakeholders and research operations. • Company Research: Thoroughly research Jobgether and understand their AI-matching process. Also, try to gather any available information about the partner company's products, mission, and any recent news to demonstrate genuine interest and alignment. ⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.