We are seeking a highly skilled and compassionate TRICARE Customer Service Representative to join our team at TriWest Healthcare Alliance. As a critical member of our Contact Center, you will provide exceptional customer service to our nation's heroes, facilitating their healthcare needs and ensuring a seamless experience. If you have a passion for serving others and a strong background in customer service, we encourage you to apply for this exciting opportunity.
About the Role:
- Provide outstanding customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence
- Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments
- Utilize sound judgment and available tools to resolve customer issues on the initial contact
- Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training to become fully proficient in resolving customer inquiries
Requirements:
- High school diploma or GED
- U.S. citizenship
- Ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
Preferred Qualifications:
- TRICARE customer service experience
- Contact center experience, including call center chat messaging
- Military connectedness
What We Offer:
- Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
- Comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
- Opportunities for frequent pay raises, overtime, recognition, and reward programs
- Remote work opportunities (NC, SC, VA/DC, MD, and FL only)
- A dynamic and inclusive work environment that values teamwork and diversity
How to Apply:
If you are a motivated and customer-focused individual who is passionate about serving others, please submit your application to join our team. TriWest Healthcare Alliance is an equal employment opportunity employer, and we encourage candidates from all backgrounds to apply.
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