Job Description:
• Provide telephone triage with Epic’s Nurse Triage module, asking focused questions to assess symptoms, rule out red flags, and recommend the right level of care.
• Verify and update patient information, protect privacy under HIPAA, and coordinate with clinic teams.
• Document calls in real time in the EHR while using Epic and contact center tools.
• Handle emotionally charged situations with empathy and professionalism.
• Take part in ongoing training and continuous improvement, sharing trends and feedback to strengthen workflows, quality, and team culture.
Requirements:
• Current, unrestricted RN license in North Carolina; willingness to obtain additional licensure if needed.
• 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg).
• Strong clinical assessment skills and sound judgment, with the ability to follow standardized guidelines and know when to pause and escalate.
• Excellent communication skills — you translate complex medical information into clear, patient-friendly language.
• Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and real-time use of multiple systems (EHR and contact center tools).
• A strong commitment to patient privacy and strict adherence to HIPAA and all relevant policies.
Benefits:
• Comprehensive medical, dental, and vision coverage
• Paid time off
• 401(k)
• Parental leave
• Career development support
• Paid, structured onboarding
Apply Now
Apply Now