Company: Atlas
Location: Remote/Hybrid in NYC/SF
Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.
This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction.
Key ResponsibilitiesManage end-to-end travel and lifestyle requests, including researching, booking, and coordinating:
Commercial and private flights
Luxury hotels, resorts, and villas
Event access, and entertainment
Ground transportation
Provide timely, high-touch support to members via chat delivering thoughtful and personalized service
Maintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking execution
Act as a brand ambassador, reinforcing Atlas’s premium positioning through every interaction
Identify trends and escalate member feedback to improve service offerings and internal processes
Collaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffs
Contribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflows
1-5 years of experience in luxury travel planning, concierge services, or lifestyle management
Proven expertise in managing complex travel itineraries and high-end client preferences
Deep knowledge of global destinations, luxury hospitality, aviation, and event access
Strong communication and relationship-building skills, with a customer-first mindset
High level of discretion, professionalism, and reliability
Operationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at once
Nice to haves:
Experience with GDS platforms like Sabre, Amadeus, or Apollo
Experience using Zendesk, CRM tools, or internal ticketing systems
Personal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.)
Competitive salary and equity package
Comprehensive health insurance
401(k) plan
Unlimited PTO