**Join Our Team and Make a Difference in the Lives of Our Customers**
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex, a leading administrator of long-term care insurance services, is seeking a Temporary Customer Care Professional I - A to join our team. As a Temporary Customer Care Professional I - A, you will play a critical role in providing telephonic customer service to Long Term Care policy owners, financial representatives/agents, and client representatives.
**About arenaflex**
arenaflex is a nation's leading administrator of long-term care insurance services, dedicated to providing innovative solutions to the insurance industry. With a culture that promotes respect for people, integrity, learning, and initiative, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.
**Job Summary**
As a Temporary Customer Care Professional I - A, you will be responsible for providing exceptional customer service to internal and external customers, responding to telephone and electronic inquiries, and documenting all calls and related correspondence using our proprietary tools and office processes. This is a temporary position expected to last 6 months, offering a competitive salary, comprehensive benefits, and opportunities for career growth and development.
**Key Responsibilities**
* Respond to telephone and electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing
* Document all calls and related correspondence using our proprietary tools and office processes
* Provide prompt, courteous, and excellent service to internal and external customers at all times
* Identify service opportunities and suggest innovative ideas for improvement
* Handle multiple products and services intermittently while meeting established service requirements and standards
* Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
* Ensure issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required
**Minimum Qualifications**
* High school diploma or GED required
* Strong written and verbal communication skills; familiar with business and phone protocols
* Excellent organization and detail orientation skills with the ability to meet established deadlines
* Proficient with MS Windows environment, including MS Word
* Reliable, trustworthy, and maintains appropriate organizational confidentiality
* Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment
**Preferred Qualifications**
* Associate degree in Business Administration or BA/BS preferred
* Previous experience working in an insurance or financial services environment is preferred but not required
**What We Offer**
* Competitive salary
* Comprehensive benefits
* Opportunities for career growth and development
* Hybrid work model, combining remote work with time in our office
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Professional development opportunities, including training and mentorship
**Why Join arenaflex?**
* We are a leading administrator of long-term care insurance services, dedicated to making a positive impact on people's lives
* We have a culture that promotes respect for people, integrity, learning, and initiative
* We offer a competitive salary, comprehensive benefits, and opportunities for career growth and development
* We are an equal opportunity employer, committed to diversity and inclusion
* We are passionate about delivering exceptional customer service and making a difference in the lives of our customers
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Apply today and let's build the future together.
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We're excited to hear from you and look forward to reviewing your application.