Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. They are seeking a TechOps Specialist to provide first-line technical support, manage device lifecycles, and support identity and access automation as the company scales rapidly.
Responsibilities
- Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
- Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
- Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees
- Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
- Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
- Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
- Coordinate repairs, warranties, and support cases with vendors
- Identify opportunities to automate or standardize device and endpoint workflows as the company scales
- Assist with SCIM-based onboarding and offboarding across SaaS tools
- Provision and deprovision user access across SSO and non-SSO systems
- Participate in access reviews, audit prep, and remediation with the InfoSec team
- Maintain documentation for identity workflows, provisioning standards, and exceptions
- Partner with Information Security to reduce manual access management and improve audit readiness over time
- Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
- Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth
- Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
- Own inventory for accessories and shared equipment
- Troubleshoot networking and AV issues to keep meetings frictionless
- Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including: Vendor access reviews, SaaS security configuration, Asset and access audits
- Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
- Assist with Terraform-based infrastructure and access tooling over time
- Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
- Create and maintain internal documentation and knowledge base articles
- Identify repetitive problems and help automate or systematize solutions
- Proactively surface risks, gaps, and improvement opportunities
Skills
- Strong hands-on experience with macOS in a professional environment
- Comfort using the terminal to troubleshoot, debug, and automate
- Familiarity with git and collaborative software development and version control concepts
- Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
- Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
- Strong communication skills and a service-oriented mindset
- Ability to pick up unfamiliar tools and concepts quickly
- Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization
- Experience with Kandji / Iru, Jamf, or other MDM platforms
- Exposure to SSO, SCIM, OAuth, and identity lifecycle management
- Basic scripting experience (Python, Bash, PowerShell)
- Familiarity with Google Cloud or desire to pursue a Google Cloud certification
- Interest in DevOps, infrastructure engineering, or security engineering
- Experience supporting hybrid or distributed teams
Benefits
- Health benefits (health, dental, & vision)
- 401k
- Commuter benefits
- Flexible PTO policy
Company Overview
Company Overview Clasp (formerly Stride Funding) is a venture-based, mission-driven fintech headquartered in Boston, MA. It was founded in 2018, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.stridefunding.com.Company H1B Sponsorship
Clasp has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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