Job Description:
• Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance
• Lead technical discussions for product integrations and solutions spanning multiple technical applications
• Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences
• Present technical concepts to non-technical audiences, distilling details into clear, relevant business narratives
• Use AI and generative AI tools (e.g., Copilot, ChatGPT) to provide the latest healthcare solutions and support client adoption of Experian's advanced capabilities
• Document and analyze client requirements, contributing to end-to-end implementation success with a client-first approach
• Manage multiple high-profile, complex technical implementation projects concurrently
• Collaborate with project managers, product managers, software development managers, and implementation teams to ensure delivery of solutions to customers
• Conduct technical presentations, demonstrations, and workshops for clients and internal cross-team partners
• Create comprehensive documentation for technical implementation operations and processes
• Track technical project progress, manage timelines, and ensure all partners are informed and engaged, keeping projects on track to meet client KPIs
• Advance goals related to implementation operations and recommend improvements based on performance data
Requirements:
• Up to 10% travel required
• 3+ years' healthcare revenue cycle experience
• Technical background with experience building scalable, cloud-native software solutions
• Experience managing complex and cross-team projects in healthcare IT or related fields
• Exposure to automation centers of excellence and enterprise-scale AI programs
• 3 years' experience in health software implementation consulting
• 3+ years of revenue cycle experience in a hospital environment
• Training background Epic and Cerner
• Oracle domain knowledge
• Expertise in JIRA, Confluence, Salesforce, Excel, PowerPoint, Visio, and Microsoft Team
• Familiarity with cloud solutions (e.g., AWS) and enterprise-scale AI transformation programs
• Knowledge of analytical techniques, decision tools, statistical analysis, machine learning, predictive modeling, and data mining
Benefits:
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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