Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. Evaluating service performance trends and isolating root causes of impacted services. Performing VoLTE testing and analyses of relevant key performance indicators. Coordinating technical investigations and testing with appropriate regional, area and HQ functions. Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested. Optimizing LTE and RAN networks using traditional and innovative means. Investigating and resolving customer complaints regarding service. Integrating new cell sites, small cells, and DAS systems into existing macro network.
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.