Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.
This role will be part of the ARI (Availability, Rates, Inventory) team within Supply, which is responsible for maintaining our inventory, ensuring customers have access to the best rates, and providing strategic guidance to our sales team.
Your Mission:As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:
- Owning intake on the ARI support board, ensuring all tasks accurately triaged and assigned within our SLAs.
- Tasks created here are critical to ensuring the growth of Engines property inventory and competitive pricing for our customers.
- Complete all assigned tasks within SLA while maintaining clear communication with stakeholders.
- As an IC you will also take ownership of tickets (e.g. onboard a new property) - communication and turn around time are critical to delivering a best in class service to our internal and external customers.
- Maintain weekly and monthly dashboards tracking performance across ARI intake requests.
- Create and maintain comprehensive documentation for ARI SOPs and operational workflows.
- Collaborate with partners and internal sales teams to support supply operations and address inventory-related issues.
- Execute ad-hoc ticketing requests from stakeholders: generate bespoke reporting, provide analysis of data and identify root causes for engineering triage.
KPIs:
Operational efficiency
- ARI intake triaged and assigned within SLA
- Tickets resolved within SLA
Process improvements
- Reduction in time on task for ARI tickets through iterative improvements
- Increase quality and coverage of ARI documentation and process mapping
Reporting
- Comprehensive and regular reporting to cover ARI KPIs
Quality of Analysis
- Stakeholder satisfaction with reporting and analysis
What You’ll Bring to Engine:We’re looking for someone who’s ready to make an impact and grow alongside us:
- 1+ years of experience in Business Analysis, data analytics, or related fields.
- Familiarity working with Global Distribution Systems or Online Travel Agencies is a plus
- Proficiency in Salesforce, Google Sheets/Excel and Looker for reporting and data analysis.
- Strong analytics and data management skills.
- A self-starter who takes ownership of tasks, communicates clearly, and ensures timely execution (“driver, not passenger” mentality).
- Strong communication skills to effectively collaborate with internal teams and external partners.
- Detail-oriented and reliable with a commitment to accuracy and consistency.
- Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
Preferred:
- Experience with SQL, Snowflake and Postman for data extraction and analysis.
- Previous experience in the travel industry is a plus.
Key Competencies:
- Structured problem solving – ability to approach challenges methodically and implement effective solutions.
- Strong attention to detail and ability to manage multiple tasks efficiently. If you thrive in a dynamic environment and enjoy working with data, optimizing processes, and ensuring operational efficiency, we’d love to hear from you!
Applications for this role will be accepted through 10/22/2025 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
Our compensation packages are based on several factors, including your experience and expertise. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range$60,000—$75,000 USD
The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Benefits: Check out our full list atengine.com/culture.
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more.
Ready to Build the Future of Work Travel?Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.
Originally posted on Himalayas
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