Supervisor of Salesforce Development

Supervisor of Salesforce Development

SUMMARY:

Responsible for managing, customizing, and enhancing our Salesforce platform, the day-to-day administration of Salesforce and the development of custom solutions to support business processes and strategic initiatives; also provides day-to-day leadership of the Salesforce Admin Team.

ESSENTIAL FUNCTIONS:

• Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
• Serves as the primary system administrator for Salesforce environments (Sales Cloud, Service Cloud, etc.).
• Manages user setups, roles, profiles, permissions, and security settings.
• Maintains and enhances dashboards, reports, workflows, validation rules, and other core admin functions.
• Monitors system performance and proactively identifies and resolves issues.
• Designs and develops custom objects, Lightning components, Apex classes/triggers, and Visualforce pages.
• Creates and maintains API integrations with other business systems.
• Automates business processes using Flow, Process Builder, and Apex.
• Participates in code reviews, testing, and deployments in a structured DevOps process.
• Collaborates with stakeholders across departments to translate business needs into technical requirements.
• Provides training and support for end users to ensure effective use of the platform.
• Assists defining and implementing Salesforce best practices and governance.
• Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor’s degree in computer science, information systems, business administration or a closely related field; AND three (3) years of software development experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

• Salesforce Administrator certification
• Platform Developer I certification

Required Knowledge and Skills

Required Knowledge:

• Principles and practices of software development and implementation.
• Documentation and user instruction methods and techniques.
• Understanding of sales and marketing programs, policies and procedures.
• Principles and practices of developing teams, motivating employees, and managing in a team environment.
• Methods to resolve software problems, questions and concerns.
• Methodologies of Agile and sprint planning tools (e.g., Jira).
• Understanding of Salesforce data model, security, and automation tools.
• Principles and practices of data migration, system integration, or multi-org environments.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Creating interfaces and logic using Apex, Lightning Components, Visualforce, SOQL, REST/SOAP.
• Developing and deploying Salesforce applications using tools such as Copado or Gearset.
• Using version control systems (e.g., Git) and CI/CD processes.
• Analyzing and documenting business processes, user requirements, and outputs such as test results.
• Supervising and evaluating employees and providing related recommendations.
• Preparing clear and concise program documentation, user procedures, correspondence, reports, and other written materials.
• Instructing users in the use of new or enhanced business applications, included explaining technical concepts to non-technical users.
• Analyzing systems and issues and developing specifications for new or modified processes to meet department needs.
• Serving as a team member and the development and management of projects.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Pace® Analytical Services

Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.