Student Services Associate - Academic Placement Focus for Virtual Schools at Pearson

Join Pearson's Virtual Learning Team as a Student Services Associate - Academic Placement Focus

Pearson is a global leader in education, driven by a simple yet powerful purpose: to add life to a lifetime of learning. For over 20 years, Pearson Virtual Schools has been at the forefront of reimagining K-12 education, providing personalized and flexible learning experiences through full-time virtual schools. We're now seeking a dedicated and detail-oriented Student Services Associate with an Academic Placement Focus to join our Customer Engagement & Retention Department.

About Us

Pearson Virtual Schools offers a range of innovative products and services, including Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, a comprehensive online school program for school districts nationwide. Our mission is to create vibrant and enriching learning experiences that have a real-life impact. We're committed to fostering a culture of inclusivity, diversity, and belonging, where everyone can thrive and reach their full potential.

Job Summary

As a Student Services Associate with an Academic Placement Focus, you will play a critical role in supporting the academic placement life cycle for students from initial course placement through returning student placement or schedule changes. You'll work remotely from a home office, reporting to the Supervisor of Student Services, and be an integral part of our Customer Engagement & Retention Department.

Primary Responsibilities

• Review academic and supporting documentation to build a thorough academic picture and ensure accurate course placement.
• Create initial student schedules based on age and available information or triage to school-based staff for additional review.
• Complete placement and schedule change requests for enrolled students, ensuring seamless transitions and minimal disruptions.
• Assist with account creation for Supplemental Instructional Support Programs and enrollment into requested Clubs & Activities, enhancing the overall student experience.
• Manage daily workflow to ensure completeness and compliance with expected service levels, including reviewing student accounts holistically and being a subject matter expert for a group of schools.
• Maintain student accounts and records, documenting and logging information into the EMS accurately, and protecting student account information through compliance with FERPA guidelines.
• Organize and complete assigned workflow to ensure effective time management, accurate data integrity, efficient communication, and student retention.

Required Skills and Qualifications

To succeed in this role, you'll need:

• A problem-solving attitude with the ability to achieve goal-driven outcomes.
• Excellent verbal and written communication skills, with the ability to connect with students and families across multiple generations.
• Self-confidence, patience, empathy, and availability, with a strong customer-centric approach.
• Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint), with the ability to adapt to new systems and technologies.
• A demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
• Previous experience in education or academic advising is preferred, along with a Bachelor's Degree.
• Experience working in a virtual environment, with prior experience working in multiple EMS/SIS/Enrollment platforms.

What We Offer

At Pearson, we offer a competitive salary, with a full-time salary range of $21.63/HR ($44,990.40). While this position is not bonus eligible, we provide a comprehensive benefits package and opportunities for career growth and development. You'll be part of a dynamic and inclusive team, working in a culture that values diversity, equity, and belonging.

Career Growth and Learning Benefits

As a Student Services Associate with an Academic Placement Focus, you'll have opportunities to develop your skills and expertise in a rapidly evolving education landscape. You'll be supported in your career growth through training and development programs, with the potential to take on new challenges and responsibilities. Our commitment to being 100% digital means you'll be at the forefront of innovation in education, with opportunities to shape the future of learning.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy of working from a home office. Our virtual team is connected through a shared commitment to our mission and values, with regular opportunities for collaboration and communication. We're proud to be an Affirmative Action and Equal Opportunity Employer, with a strong commitment to diversity, equity, and inclusion.

Join Our Team

If you're a motivated and detail-oriented individual with a passion for education, we encourage you to apply for this exciting opportunity. As a Student Services Associate with an Academic Placement Focus, you'll play a critical role in supporting the academic success of our students, while developing your skills and expertise in a dynamic and inclusive team environment. Apply now and join our team in shaping the future of learning!

We are excited to review your application and discuss this opportunity further. Pearson is an equal opportunities employer, and we welcome applications from diverse candidates.

Apply Now