The Senior Director-Advancement Operations will serve as a strategic partner to the Vice President, Advancement Operations, overseeing core development operations to strengthen efficiency, accuracy, and strategic alignment across the advancement function. Lead the teams responsible for gift processing, donor relations, data management, and management reporting to ensure seamless execution and high standards of excellence. Drive process improvements, leverage technology, and ensure data integrity to sustain and expand CCAC's purpose-driven work for years to come. Collaborate closely with the giving and finance teams to optimize donor experience, enhance fundraising outcomes, and support enterprise-wide financial stewardship.
Role-Specific Responsibilities
• Core operational responsibilities
Oversee daily operations of advancement processes, including data management, gift processing, donor relations, and reporting. Establish clear goals, operating plans, and process standards that ensure efficiency, data accuracy, and transparency across all development functions. Maintain oversight of revenue tracking and ensure timely reconciliation with the finance system. Implement business process controls to protect data integrity and ensure reliable financial reporting.
• Role growth, performance, and outreach goals
Advance CCAC's fundraising infrastructure by integrating emerging technologies and best practices in advancement operations. Use analytics and benchmarking to measure outcomes, identify opportunities for improvement, and inform strategic decisions. Drive continuous improvement to enhance donor relations strategy, strengthen operational performance, and support long-term financial sustainability.
• External relationship responsibilities
Collaborate with vendors, consultants, and technology providers to ensure CCAC's advancement systems meet evolving organizational and donor needs. Represent advancement operations in cross-departmental and external partner meetings, ensuring alignment and stewardship excellence across all donor touchpoints.
• Internal, cross-functional collaboration responsibilities
Partner closely with the Giving team to support front-line fundraising strategy and execution. Collaborate with the Finance team to reconcile revenue data and ensure consistency between Raiser's Edge and financial accounting systems. Work cross-functionally to design and maintain systems, policies, and reporting tools that enhance operational efficiency and organizational transparency.
• Team leadership responsibilities
Lead and develop the Donor Relations, Data Management, and Gift Processing teams, providing clear direction, accountability, and professional support. Set measurable goals, use data-driven feedback to assess performance, and ensure teams operate collaboratively to deliver excellence. Model solution-oriented thinking, strategic execution, and alignment with CCAC's purpose in all areas of advancement operations.
• People development responsibilities
Develop staff capability through ongoing training, mentorship, and professional development opportunities. Cultivate a culture of continuous learning, feedback, and improvement to strengthen team engagement, retention, and impact.
Team Member Responsibilities
Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
Collaborate effectively to support excellent process, accountability, and constructive conflict.
Demonstrate a commitment to growth through learning, forgiveness, and reflection.
Living Our Values
Courageous Compassion: Welcome and serve all with an open heart, empathic listening, and a commitment to radical hospitality.
Solidarity: Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.
Faith-filled Hope and Joy: Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.
Meaningful and Measurable Impact: Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.
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