ServiceNow Enterprise Architect – Software Asset Management (SAM)

Overview: Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                            By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.   Kentro is hiring for ServiceNow Enterprise Architect – Software Asset Management (SAM) to support our Veterans Affairs ESOM contract.    The Enterprise Architect – Software Asset Management will serve as a strategic advisor and technical authority supporting the Department of Veterans Affairs’ mission to establish ServiceNow SAM Pro as the enterprise system of record for software spend and lifecycle management. Individuals in this role will conduct stakeholder interviews across the VA to assess the current state of entitlements, subscriptions, and contracts, and will provide expert guidance on organizational alignment and process harmonization to maximize time to value. This role is equally strategic and consultative, translating complex enterprise requirements into actionable architecture recommendations that mature SAM capabilities and drive sustainable, organization-wide compliance.   Location: This position can be performed remotely within the United States and will support Eastern Time working hours.   #LI-SH1 Responsibilities: Enterprise Architecture & Strategy - Define and maintain the enterprise architecture supporting Software Asset Management across the VA organization. - Develop current-state and target-state architectures for SAM capabilities, including discovery, entitlement, compliance, optimization, and reporting. - Create multi-year roadmaps to mature SAM capabilities in alignment with agency IT modernization initiatives. - Ensure SAM architecture aligns with broader enterprise, data, and cloud strategies. SAM Capability Maturity & Governance - Partner with Software Asset Management leadership to assess and improve SAM maturity using industry frameworks and federal best practices. - Define architectural standards, patterns, and guardrails for SAM tools, integrations, and data flows. - Establish governance models that balance centralized control with distributed execution across bureaus or components. - Ensure SAM architecture supports audit readiness, transparency, and defensible compliance positions. Stakeholder Engagement & Organizational Alignment - Conduct structured stakeholder interviews across VA business units, programs, and technical teams to assess current-state SAM practices, entitlement posture, and contract management maturity. - Provide recommendations on organizational alignment and process harmonization to reduce duplication, close governance gaps, and accelerate time to value. - Guide stakeholders through architectural decisions related to entitlements, subscriptions, and contract structures within the ServiceNow SAM Pro platform. - Engage effectively with a wide range of stakeholders, including those with competing priorities or entrenched processes, with professionalism, diplomacy, and a solutions-oriented approach. ServiceNow SAM Pro Architecture & Integration - Design and oversee ServiceNow SAM Pro configurations, data models, and integration patterns that support enterprise-scale asset management. - Collaborate with CMDB, HAM, and integration teams to ensure architectural coherence and data integrity across platforms. - Provide technical leadership on SAM Pro implementations, enhancements, and platform governance decisions. - Translate business and compliance requirements into scalable, maintainable ServiceNow solutions. Process Harmonization & Continuous Improvement - Identify and document opportunities to harmonize SAM-related processes across organizational boundaries, including Procurement, Legal, Finance, Security, and IT. - Drive incremental process improvement that respects established federal workflows while advancing SAM maturity. - Develop and maintain architecture documentation, decision records, roadmaps, and reference models to support knowledge transfer and long-term sustainment. Qualifications: - ServiceNow® Certified Implementation Specialist – Software Asset Management - ServiceNow® Certified Application Developer  - Master’s degree in computer science, information systems, engineering, or related field (10 years of additional relevant experience may be substituted for education for a total of 20+ years of relevant experience). - 10+ years of experience in enterprise architecture, IT strategy, or SAM/ITAM program leadership. - Demonstrated expertise with ServiceNow SAM Pro in a production enterprise environment. - Strong knowledge of software licensing models, entitlement management, and contract interpretation. - Proven ability to engage senior stakeholders and translate strategic requirements into architectural recommendations. - Experience operating within large, complex, regulated organizations, preferably federal or federal-adjacent. - Strong written and verbal communication skills with the ability to influence without authority.  Preferred Qualifications:   - Experience supporting VA or other federal agency ServiceNow implementations. - Familiarity with federal IT governance frameworks including FISMA, FedRAMP, and NIST 800-53. - Knowledge of ITIL-aligned processes, TOGAF, or other enterprise architecture frameworks. - Experience with CMDB dependencies, and ServiceNow platform governance. - Exposure to cloud and hybrid licensing considerations (e.g., Azure, M365, AWS License Manager). - Experience creating architecture deliverables such as roadmaps, reference models, decision logs, and integration diagrams. Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance  Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.  Benefits: The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.   We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.   Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award   Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.   Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.   How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.        Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].