Job description
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be JoiningWe look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the role
You will be the Operational Manager for our Corporate IT platforms that are globally distributed and utilized and responsible for building, running and managing a distributed team of service desk engineers to ensure operational ITIL best practices are applied across the team. You will also be responsible to support services including end user computing, application access control, local file and print – as well as the people, process and systems to support these services managing all aspects of the corporate technology operational support. This is a great opportunity for a Senior IT Leader to play a pivotal role in supporting the scaling of a global FinTech organization in a vibrant, challenging, exciting, fast-growing business.
What you will ownReporting to the Senior Director Engineering , you will:
- Be responsible for global operational user support processes, ITIL best practices and supporting your team of global engineers to ensure operational excellence, system availability and key support 18/7
- Implement operational best practices and vision to support the CorpIT operational strategy.
- Be responsible for teams that support our end user’s computer (Mac/windows laptops/chromebooks) and collaboration tools (Google Workspace, JIRA, Slack, OKTA M365, VPN, File servers).
- Be responsible with your team to manage access to Corporate Applications
- Provide and monitor operational support metrics (KPI’s) and provide regular operational structured reporting to provide Snr management statistics.
- Optimize and automate Joiners and leavers (JML) tech requirements/and process.
- Support our end users base, be an advocate for our corporate technologies and drive adoption, educate our user base (Google Workspace, Okta, Slack, Jira)
- Have a customer centric approach to all stakeholders while assisting the service desk team to be proactive and unblock gates and challenges.
- Have a positive attitude to help our service desk team thrive and unblock the team members from blockers they encounter.
- Mentoring and coaching for all staff and fostering a culture of high performance, accountability, innovation and team building, ensure they are coached and motivated to their full potential, provide career growth/professional development counsel and opportunities.
- Engage and establish solid business relationships to help understand their challenges and how Corporate IT can support and drive the business process and efficiency.
- Work closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates.
- Supplier relationship experience and service management experience for Corporate IT provided services.
- Proactively identify areas of improvement and work with the various teams to implement these initiatives.
What you bring to the table
Technical Skills- Bsc, Btec (required) Bcom or business related degree an advantage.
- ITIL Certified
- Network + Certified
- Experience and /or certified in supporting and implementing Google Gsuite, Slack, JIRA and OKTA.
- Experience with working, implementing and optimizing IT General controls (ITGC) for all audits
- Experience and certifications in Amazon’s AWS and/or Microsoft Azure Cloud
- The ideal candidate must have 7 to 10 years experience managing complex Technology environments including leading people, processes and technology.
- Experience with optimizing controls and driving operational excellence.
- Experience in a Fintech would be a great advantage
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go.