Introduction to arenaflex and the Role
arenaflex is a leading organization in the industry, committed to delivering exceptional customer experiences and driving business growth through innovative strategies and data-driven decision making. As a key member of our team, the Senior Director II, Customer Strategic Insights will play a pivotal role in leading a world-class organization that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives growth, while elevating arenaflex's industry leadership.
Job Summary
The Senior Director II, Customer Strategic Insights is responsible for leading a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future. This role will actively touch current and future customer relationships for arenaflex, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships.
Key Responsibilities
- Set strategy, prioritize resources, and deploy talent to ensure development of best-in-class and ground-breaking insights that shape business direction.
- Provide people leadership that drives engagement and ensures success of a team of seasoned insights directors, providing vision, coaching, development, and definition on how work is deployed with key stakeholders.
- Partner across sales, marketing, business planning, industry, and customer value and growth leadership teams to define top opportunities to address through a robust analytics and testing agenda.
- Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks, leveraging external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.
- Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the organization.
- Set strategic guidance on critical insights and storytelling required to win business renewals and customers that drive growth for the arenaflex system.
- Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.
Key Focus Areas
Strategic Thinking and Strategy Development
The Senior Director II, Customer Strategic Insights will define and set the agenda for critical insights and marketplace intelligence needs of the organization, partnering in the development of the annual business plan and driving strategy and opportunities to ensure the plan has a relevant strategy to win in the marketplace.
- Drive awareness of, and connectivity to, consumer and marketplace trends to enable thought leadership against the arenaflex value bundle.
- Develop and maintain a deep understanding of the consumer and customer landscape, applying this knowledge to drive insights to action and build best-in-class thinking.
Relationship Management
The Senior Director II, Customer Strategic Insights will act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for customer partners.
- Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the business.
- Develop and maintain strategic relationships with external partners, including data providers, technology companies, and industry experts.
People Leadership & Development
The Senior Director II, Customer Strategic Insights will recruit and retain a high-performance team, serving as an advocate for future career opportunities and personal growth and development.
- Set the agenda for training and capability building of the organization to enable deeper thought leadership in customer relationships.
- Provide coaching, development, and feedback to team members to ensure they have the skills and knowledge needed to succeed in their roles.
Qualifications and Experience
The ideal candidate will have a minimum of a Bachelor's degree, with a preferred MBA or other graduate degree. They will have at least 10 years of experience in the CPG industry, with senior-level experience within the consumer goods/beverages industry.
- Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes.
- People leadership/management experience, specifically experience leading leaders of others.
- Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.).
- Demonstrated success in leading geographically dispersed teams and experience across multiple disciplines beyond management (Human Insights, Revenue Growth Management, etc.).
Skills and Attributes Desired
The Senior Director II, Customer Strategic Insights will have a range of skills and attributes, including:
- Strategic thinker with a holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking.
- Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions.
- Business planning experience and general management mindset/holistic view of the business.
- Risk-taking and unafraid to disrupt the status quo, think differently, and drive new ways of working.
- Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources.
- Drives organizational performance, efficiency, and effectiveness.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. The Senior Director II, Customer Strategic Insights will have access to a range of career growth opportunities and learning benefits, including:
- Professional development programs to enhance skills and knowledge.
- Opportunities for career advancement and progression within the organization.
- Access to industry-leading training and development programs.
- A culture that encourages innovation, creativity, and experimentation.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We offer a range of benefits and perks, including:
- A competitive salary and bonus structure.
- A comprehensive range of medical, financial, and other benefits.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- Opportunities for flexible working arrangements, including remote work options.
Compensation and Benefits
The salary range for this role is $224,100 - $257,600, depending on geography, job-related knowledge, skills, and experience. arenaflex also offers a range of benefits, including a full range of medical, financial, and/or other benefits, dependent on the position.
The annual incentive reference value percentage is 50, indicating performance at target. The annual incentive reference value is a market-based competitive value for this role, falling in the middle of the range for this role.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Director II, Customer Strategic Insights position at arenaflex. This is a unique opportunity to join a leading organization and contribute to the development of innovative strategies and data-driven decision making. With a competitive salary, comprehensive benefits, and a dynamic work environment, this role offers a range of rewards and opportunities for career growth and development.
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