Join the American Express Team: A Global Leader in Customer Experience
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong. With over 5 million surveys received from clients each year across the consumer, business, and service provider areas, we are seeking a talented Senior Data Architect to join our team and help us lead the way in transforming and innovating our Voice of the Customer strategy.
About the Role: Senior Data Architect - Voice of the Customer Strategy
We are looking for a highly skilled Senior Data Architect to assist in the transformation and innovation of our end-to-end Voice of the Customer strategy. The successful candidate will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to design and build a robust data model architecture that supports the most fulfilling statistics processing and standardized metric definitions.
Key Responsibilities:
- Collaborate with utility teams to define, frame, and capture business needs, and develop information about Voice of the Customer methods to outline and transform data within the Cornerstone large data platform.
- Design and build robust data model architecture to support the most fulfilling statistics processing and standardized metric definitions.
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels.
- Provide pointers to enhance competencies to drive efficiency in computing programs using the massive data ecosystem.
- Power consumer tale evaluation & elaboration, design and development of software programs, exploring & building automation tools.
- Proactively select and automate guide obligations to improve quality and efficiency.
- Work closely with partners from GSN and AET to prioritize, define, increase, and test the statistics for various use cases as part of the VOC end-to-end technique.
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no longer than 3+ years.
- Active collaboration with dating managers/product owners for expertise in functional requirements and converting them into technical deliverables.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups.
Preferred Qualifications:
- Experience working with Qualtrics and survey platforms.
- Knowledge of data architecture and data governance principles.
- Experience with data visualization tools and reporting.
What We Offer:
At American Express, we prioritize the holistic well-being of our colleagues and their loved ones. We offer a range of benefits and programs that support their physical, financial, and intellectual health, including:
- Competitive base salaries
- Bonus incentives
- Assist for economic well-being and retirement
- Flexible running model with hybrid, onsite, or digital preparations depending on position and enterprise needs
- Generous paid parental leave policies (depending on your place)
- Unfastened get entry to international on-site well-being facilities staffed with nurses and docs (depending on place)
- Loose and confidential counseling aid through our Wholesome Minds application
- Career improvement and education possibilities
Why Join American Express?
At American Express, we believe that our colleagues are our greatest asset. We strive to create an environment where everyone can thrive, grow, and make a meaningful impact. By joining our team, you will have the opportunity to:
- Work with a global leader in customer experience
- Collaborate with talented professionals from diverse backgrounds
- Develop your skills and expertise in a rapidly evolving field
- Contribute to the company's success and growth
- Enjoy a range of benefits and programs that support your well-being
How to Apply:
If you are a motivated and talented Senior Data Architect looking to join a global leader in customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this opportunity to join the American Express team and take your career to the next level!
Apply Now