Stand, sit, or walk for an extended period of time or for an entire work shift
Education: High school diploma or G.E.D
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: No supervisory experience
License or Certification: None
Responsibilities
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
Announce all visitors, contractors, etc
to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
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