Note: The job is a remote job and is open to candidates in USA. Rehlko is a global leader in energy resilience, committed to delivering solutions that ensure safety and security for people worldwide. They are seeking a Sr. Systems Analyst for the Power Systems group to ensure accuracy and governance of aftermarket service maintenance data in Salesforce Service Cloud, enabling distributors to efficiently manage service operations.
Responsibilities
• Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud
• Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking
• Collaborate with Service Engineers to validate and update technical information
• Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst
• Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning
• Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors
• Gather feedback from distributors and address challenges to improve usability and adoption
• Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability
• Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs
• Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally
• Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers
• Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction
• Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors
Skills
• Bachelor's degree in engineering, Technical Service, Information Management, or related field
• 5+ years of experience in aftermarket service operations, spare parts management, or Salesforce Service Cloud administration
• Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors
• Experience collaborating with distributors to ensure correct use of digital service solutions
• Familiarity with ERP/PIM systems and master data governance
• Excellent communication, training, and problem-solving skills
• Fluent in English and French; additional languages a plus
Benefits
• Health
• Vision
• Dental
• 401(k) with Rehlko matching
• Competitive salary
Company Overview
• Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life. It was founded in undefined, and is headquartered in Milwaukee, Wisconsin, US, with a workforce of 5001-10000 employees. Its website is https://www.rehlko.com/.