[Remote] Snr. Salesforce Administrator (Remote)

Note: The job is a remote job and is open to candidates in USA. KnowBe4 is a cybersecurity company focused on enhancing security culture through their AI-driven Human Risk Management platform. They are seeking a Senior Salesforce Administrator to manage their Salesforce ecosystem, ensuring it meets the needs of sales, operations, and leadership teams while continuously improving its functionality. Responsibilities • Manage the daily operation of Salesforce Sales Cloud, handling workflows, process builders, flows, dashboards, reports, and system configurations that keep teams productive and data accurate • Serve as a subject matter expert in at least one facet of Salesforce, such as Lightning, CPQ, Communities, Revenue Cloud, or advanced automation • Field requests and issues from internal users, identify common pain points, and devise practical solutions—whether that's automation, new configurations, or clear documentation that helps people help themselves • Track and resolve cases efficiently while maintaining high service standards • Build, test, debug, and document Salesforce components that meet functional requirements, working closely with stakeholders to turn business needs into working solutions • Lead the evaluation and implementation of new Salesforce features and capabilities • Perform package upgrades, assess operational risks, implement monitoring improvements, and proactively maintain applications to prevent issues before they impact users • Define and implement focused monitoring and analysis to enhance the environment • Partner with Internal IT and InfoSec to ensure the platform meets performance, security, and availability expectations, and work with stakeholders to gather requirements, build solutions, and manage rollouts • Collaborate with database managers and review and mentor junior administrators to maintain high standards for both the Salesforce platform and the data integrity that makes it valuable • Ensure quality assurance across all team deliverables • Manage Salesforce-related projects from requirements gathering through deployment, ensuring timely delivery and clear communication with all involved teams • Evaluate and follow through on issues and problems until resolved or appropriately escalated Skills • 5+ years of hands-on Salesforce Administrator experience with Sales Cloud, where you've managed configurations, built automation, and supported users in production environments at scale • Bachelor's degree in Information Technology, related field, or equivalent experience • 2+ years of database data management experience, with a strong understanding of data quality, relationships, and how to maintain clean, reliable information at scale • Subject matter expertise in at least one facet of Salesforce (Lightning, CPQ, Communities, Revenue Cloud, advanced automation, etc.) that you can leverage to guide platform strategy • Advanced technical configuration skills across Salesforce workflows, flows, process builders, reports, dashboards, and dataloader—you're comfortable building complex solutions that actually work in the real world • Strong communicator who can translate technical concepts for non-technical users, write clear documentation, and effectively collaborate across all levels of the organization from end users to executives • Organized problem-solver with excellent time management skills and the ability to juggle multiple projects, prioritize effectively, and follow through on commitments • Leadership mindset with the ability to review, mentor, and guide the work of junior team members while collaborating effectively with IT, InfoSec, and stakeholders to ensure quality and security standards • Salesforce Certified Advanced Administrator (ADM 301) credential that validates your expert-level platform knowledge • Experience with Copado or other SDLC tools for managing deployments, version control, and release management • Background with CPQ to Revenue Cloud migrations - you understand the complexity and considerations involved • Hands-on experience configuring Revenue Cloud features including Products, Pricing, and Dynamic Revenue Orchestration • Salesforce Certified Administrator (ADM 201/211) foundation Benefits • Company-wide bonuses based on monthly sales targets • Employee referral bonuses • Adoption assistance • Tuition reimbursement • Certification reimbursement • Certification completion bonuses Company Overview • KnowBe4 is a security platform for security awareness training and simulated phishing attacks. It was founded in 2010, and is headquartered in Clearwater, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.KnowBe4.com. Company H1B Sponsorship • KnowBe4 has a track record of offering H1B sponsorships, with 4 in 2025, 6 in 2024, 5 in 2023, 2 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply Now Apply Now