Role: ServiceNow Technical Consultant
Duration: 6 + Months contract (with possible extension)
Location: Remote role (seeking only EST candidates)
A ServiceNow Technical Consultant responsible for designing, configuring, and implementing ServiceNow solutions (ITSM, ITAM, SPM, TPRM) based on leading practices.
Complete Description:
Responsibilities include:
• Leading client workshops
• Mapping business requirements to technical configurations
• Developing custom applications using JavaScript
• Integrating with external systems
Key Responsibilities:
• *Solution Design & Configuration**
• Lead technical workshops to gather requirements
• Design solutions
• Configure the platform (workflows, UI policies, business rules, script includes)
• *Development & Integration**
• Hands-on development using:
• JavaScript
• HTML
• CSS
• API integrations (REST, SOAP, Integration Hub)
• *Best Practices Advisor**
• Guide clients toward standard platform capabilities
• Focus on configuration over customization
• *Documentation & Testing**
• Create technical design documents
• Develop test scripts and user stories
• Perform unit testing and code reviews
• *System Troubleshooting**
• Serve as escalation point for complex technical issues
• Implement performance improvement solutions