[Remote] REMOTE Vendor Management QA Analyst, I

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is seeking a Vendor Management QA Analyst I to join their team. The role involves monitoring vendor management operations to ensure compliance with quality assurance standards and regulatory requirements, as well as conducting audits and preparing reports. Responsibilities - Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards - Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies - Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures - Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications - Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor - Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards - Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders - Review and respond to internal and external audit requests received by the department as needed - Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary - Process vendor communication requests, including tracking acknowledgements as required - Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans - Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements - Perform other duties and special projects as assigned Skills - High school diploma/GED or equivalent work experience - One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience - A minimum one (1) year experience in CMS vendor management operations - Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results - Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions - Proficient in MS office, in particular word, outlook, Excel and Visio - Strong analytical and problem-solving skills - Excellent verbal and written communication skills - Ability to prioritize and multi-task in a fast pace ever changing environment - Ability to organize and meet deadlines - Excellent document interpretive and comprehension skills - Bachelor's degree preferred - Management reporting experience is preferred Benefits - Comprehensive healthcare plans for you and your family. - Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Company Overview - Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.