Note: The job is a remote job and is open to candidates in USA. Ken Garff Automotive Group is seeking Remote Outbound Customer Service Representatives to join their growing contact center team. The role involves making outbound calls to customers, providing a professional customer experience, and promoting service specials while maintaining customer records.
Responsibilities
- Make outbound calls to current Ken Garff customers (no cold calling)
- Deliver a professional, friendly, and informative customer experience
- Build and maintain strong customer relationships
- Identify customer vehicle service needs and schedule appointments
- Promote service specials and incentives
- Handle customer inquiries via phone, chat, and email
- Accurately document interactions and update customer records
- Collaborate with team members while maintaining company standards
Skills
- Must provide your own equipment and meet technical requirements
- Must have a quiet workspace free from noise and distractions
- Strong computer skills and ability to navigate multiple systems
- Typing speed of 30+ WPM
- Positive, energetic, and customer-focused attitude
- Excellent communication and problem-solving skills
- Strong multitasking, organization, and prioritization abilities
- High school diploma or equivalent required
- Must be 18 years or older and authorized to work in the U.S
- Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa
- Previous customer service, call center, or sales experience preferred
- Bilingual in Spanish is a plus
Benefits
- Opportunity to earn a college degree at no cost
- Paid training
- Career growth within a nationwide automotive company
- Paid Time Off
- Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance
- 401(k) with company match
- Optional year-end bonus program
- Employee discounts on vehicles, parts, and service
- Supportive team and positive company culture
Company Overview
- Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. It was founded in 1932, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.kengarff.com/.