Unlock a Rewarding Career as a Remote Pharmacy Technician with Workwarp
Are you a dedicated and detail-oriented pharmacy professional looking for a flexible and fulfilling career opportunity? Do you have a passion for delivering exceptional customer service and supporting the healthcare industry? If so, we have exciting news for you! Workwarp is seeking an experienced Remote Pharmacy Technician to join our dynamic team, working with a leading provider of Centralized and Standardized Native Customer Support Services Worldwide.
About Our Company and the Role
Our client is a renowned company that specializes in providing premium contact center projects for remote talents, catering to the international marketplace in multiple languages and dialects. As a Remote Pharmacy Technician, you will play a vital role in supporting their operations, utilizing your clinical knowledge and customer service skills to make a positive impact on patients' lives.
Key Responsibilities
- Review patient information and check appropriateness using clinical criteria, making approval recommendations on services that meet clinical review criteria.
- Practice and maintain the principles of utilization management by adhering to company policies and procedures, upholding the clinical integrity of pharmaceutical solutions.
- Assist with documentation and implementation of written and verbal communications to physicians/prescribers, maintaining edits and data elements that support the edits.
- Be available for consultation on pharmacy-related questions, resolving claims submission related to medication edits, and contacting physicians/prescribers to obtain pertinent clinical history/information.
- Provide optimum customer service through professional and accurate communication, maintaining NCQA and health plan required timeframes.
- Regularly review and monitor information on pended claims identified as outliers by internal and/or external analysis of pharmacy claims data.
- Support Intake call volume and order entry if necessary, determining eligibility for medication reimbursement based upon established clinical criteria and clinical knowledge.
- Electronically document written and verbal communications with physicians, their staff, cardholders, and pharmacies, escalating medical exception requests to nurse, pharmacist, or physician on the utilization review clinical team when necessary.
Ideal Candidate Profile
To excel in this role, you should possess:
- At least 2 years of experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech, or Pharmaceutical industry.
- Excellent interpersonal, written, and verbal communication skills, with the ability to effectively liaise with stakeholders in the region.
- Strong attention to detail and a high standard of work delivery.
- A self-starter with a high level of resilience, able to manage multiple stakeholders and prioritize tasks.
- A University Degree - Certified Pharmacy Technician (Required).
- Licensure in Florida, Illinois, Indiana, or Wisconsin (Required).
- Fluency in English (US) (Required).
- Residence in the USA due to HIPAA compliance.
- 4 to 6 years of supply chain or customer support service experience (Preferred).
Essential Skills and Competencies
To succeed as a Remote Pharmacy Technician, you will need:
- Strong clinical knowledge and understanding of pharmaceutical solutions.
- Excellent customer service skills, with the ability to communicate effectively with diverse stakeholders.
- Attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple stakeholders.
- Technical skills, including proficiency in electronic documentation systems and other software applications.
- Ability to work independently in a remote setting, with minimal supervision.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to supporting the growth and development of our team members. As a Remote Pharmacy Technician, you will have access to:
- Ongoing training programs to ensure quality performance and compliance with applicable standards and regulations.
- Opportunities for professional growth and career advancement within the company.
- A collaborative and supportive work environment that fosters learning and innovation.
Work Environment and Company Culture
We pride ourselves on our fantastic work culture, which is built on a foundation of flexibility, inclusivity, and teamwork. As a remote worker, you will enjoy:
- A flexible and autonomous work arrangement, allowing you to work from the comfort of your own home.
- A collaborative and supportive team environment, with regular opportunities for connection and feedback.
- A culture that values diversity, equity, and inclusion, promoting a positive and respectful work environment.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- A competitive hourly rate.
- Opportunities for professional growth and career advancement.
- A flexible and autonomous work arrangement.
- A collaborative and supportive work environment.
- Access to ongoing training and development programs.
Join Our Team and Embark on a Rewarding Career Journey
If you are a motivated and detail-oriented pharmacy professional looking for a flexible and fulfilling career opportunity, we encourage you to apply for this exciting role. At Workwarp, we are committed to supporting the growth and development of our team members, and we look forward to welcoming you to our team!
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career as a Remote Pharmacy Technician with Workwarp!
Apply Now