Note: The job is a remote job and is open to candidates in USA. Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team. They are looking for a Payroll Specialist who will provide payroll and technical support to customers, troubleshoot issues, and collaborate with internal teams to enhance customer experience.
Responsibilities
- Provide prompt and thorough payroll and technical support to customers via phone, email, and messaging
- Troubleshoot issues and guide users through Wagepoint’s features and functionalities
- Collaborate with Product Support, Partner Support, and Payroll Advisors to resolve complex issues
- Manage and track interactions using CRM tools and dashboards, ensuring accuracy and timely follow-ups
- Keep our knowledge base up to date with FAQs, user guides, and troubleshooting tips
- Mentor and train new Payroll Team members
- Participate in special payroll-related projects as they arise
Skills
- 6 months to 2 years of experience in payroll processing
- 1+ years in a customer success/support-facing role
- PCP Certification (Payroll Compliance Professional)
- Familiarity with Canadian payroll regulations, tax rules, and compliance requirements
- Experience with CRM systems and cloud-based tools (e.g., Google Suite)
- Excellent communication skills—both written and verbal
- Detail-oriented mindset with strong organizational and problem-solving abilities
- A collaborative team player who thrives in a fast-paced environment
- You've supported customers in a SaaS environment
- You've trained or mentored team members in the past
- You've contributed to knowledge base content or internal documentation
- You love diving into systems and figuring things out
Benefits
- Opportunities for professional development and career advancement
- The ability to work from home, forever
Company Overview
Wagepoint is an online payroll app for small businesses across North America. It was founded in 2012, and is headquartered in Kitchener, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://wagepoint.com.
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