About PicnicHealth – Pioneering Patient‑Centric Observational Research
PicnicHealth is on a relentless mission to simplify and democratize observational research by empowering patients to own and share their medical records securely. Founded in 2014, the company has built a platform that blends direct patient engagement, cutting‑edge machine learning, and deep scientific expertise to curate 100 % of consenting patients’ health information. The result is a high‑quality, clinically‑rich evidence set that life‑science companies can tap into at a fraction of the cost of traditional study models.
To date, PicnicHealth has helped tens of thousands of individuals gain immediate, user‑friendly access to their own health data while contributing anonymously to research that drives breakthroughs in diseases that affect millions. Backed by more than $100 million in venture capital from top investors such as Amplify Partners, Felicis Ventures, and B Capital Group, the company collaborates with 12 of the top 20 biopharma firms worldwide. If you are looking for a purpose‑driven, award‑winning environment where your work directly accelerates scientific discovery, PicnicHealth offers a unique platform to make a real‑world impact.
Why Join Us – Mission, Impact, and Culture
At PicnicHealth, we believe that every patient should be a partner in the research journey. Our culture celebrates curiosity, collaboration, and relentless improvement. Employees are encouraged to bring their whole selves to work, share bold ideas, and experiment with new ways to improve the patient experience. As a remote‑first organization, we invest heavily in communication tools, regular virtual team‑building events, and a supportive leadership team that values transparency and growth.
Joining our patient support team means you will:
- Play a pivotal role in expanding the reach of real‑world evidence studies that shape future therapies.
- Collaborate with cross‑functional teams—including data scientists, product designers, and clinical researchers—to continuously refine workflows.
- Gain exposure to the latest innovations in health‑tech, data privacy, and AI‑driven analytics.
- Enjoy a flexible, remote work arrangement that respects your personal schedule while delivering meaningful professional challenges.
Role Overview – Remote Part‑Time Medical Assistant
We are seeking a certified, patient‑oriented, and detail‑focused Medical Assistant to join our Patient Support team on a part‑time (approximately 20 hours per week) basis. This W‑2 remote position offers immediate start dates and the opportunity to work within a fast‑moving digital‑health startup that values accuracy, empathy, and continuous improvement.
The role centers on reviewing patient charts, coordinating survey outreach, and providing timely, accurate assistance to patients via phone and digital channels. You will serve as the front‑line ambassador of PicnicHealth, embodying the company’s commitment to professionalism, privacy, and patient empowerment.
Key Responsibilities – What You’ll Do Every Day
- Patient Representation: Act as the trusted voice of PicnicHealth, delivering information with the highest level of professionalism, compassion, and clarity.
- Chart Review & Qualification: Examine patient medical records to verify eligibility for research studies, validate data integrity, and respond to clinical team queries.
- Survey Coordination: Initiate and manage phone outreach to remind patients about upcoming surveys, collect missing information, and address any open questions.
- Rapid, Accurate Responses: Provide patients with concise, error‑free answers that are easy to understand, ensuring a smooth and supportive experience.
- Privacy & Confidentiality: Follow internal protocols rigorously to protect patient data, exercising sound judgment in every interaction.
- Metrics & Reporting: Track throughput, backlog, and key performance indicators, communicating trends and insights to the Operations team.
- Troubleshooting & Innovation: Identify workflow bottlenecks, devise temporary workarounds, and collaborate with Operations and Product teams to design lasting solutions.
- Continuous Improvement: Share insights from patient interactions to help refine support processes, tool designs, and overall patient journey.
Essential Qualifications – What You Must Bring
- Certification: Completion of an approved Medical Assistant program with a valid certification.
- Detail‑Oriented Mindset: Ability to process complex medical information quickly while maintaining high accuracy.
- Exceptional Phone Skills: Comfortable engaging with diverse patients, maintaining composure, and delivering clear explanations even in challenging scenarios.
- Organizational Excellence: Proven ability to multitask, prioritize competing demands, and meet deadlines consistently.
- Adaptability: Thrive in a fast‑paced, rapidly evolving environment and quickly master new protocols and tools.
- Technical Proficiency: Experience with G Suite (Docs, Sheets, Gmail) and VOIP phone systems.
- Problem‑Solving Attitude: A continuous‑improvement mindset, always seeking ways to make processes faster and more efficient.
- Judgment & Discretion: Strong sense of confidentiality, especially when handling protected health information (PHI).
- Team Collaboration: A constructive, relationship‑building approach that aligns with PicnicHealth’s mission to improve patient outcomes.
Preferred Qualifications – Nice‑to‑Have Experience
- Two or more years of experience working with medical records in a patient‑facing capacity.
- Background in high‑volume, phone‑based customer service or support roles.
- Familiarity with electronic health record (EHR) platforms, data validation tools, or health‑tech SaaS products.
- Previous exposure to research or clinical trial environments, especially observational studies.
- Demonstrated ability to generate process improvement recommendations that were adopted by leadership.
Core Skills & Competencies – The DNA of Success
- Communication: Clear, empathetic, and concise verbal and written communication tailored to non‑technical audiences.
- Analytical Thinking: Ability to interpret medical data, spot inconsistencies, and make evidence‑based decisions.
- Technology Savvy: Comfort navigating digital platforms, managing online calendars, and learning new software quickly.
- Time Management: Efficient handling of scheduled calls, asynchronous tasks, and unexpected urgent requests.
- Customer‑Centric Perspective: Prioritizing patient satisfaction while balancing the needs of research teams.
- Ethical Integrity: Unwavering commitment to HIPAA compliance and ethical handling of sensitive health information.
Career Development & Learning Opportunities
PicnicHealth invests heavily in its people. As a member of our Patient Support team, you will have access to a robust learning ecosystem that includes:
- Mentorship Programs: Pairing with senior clinicians, data scientists, and product managers to broaden your understanding of the health‑tech landscape.
- Skill‑Building Workshops: Regular webinars on topics such as advanced EHR navigation, data privacy, and effective patient communication.
- Career Pathways: Opportunities to transition into full‑time roles, specialize in clinical operations, or move into product or data analytics positions as you grow.
- Conference Sponsorship: Support for attendance at industry conferences (e.g., HIMSS, Digital Health Summit) to stay at the forefront of innovation.
- Performance‑Based Growth: Clear metrics and feedback loops that empower you to set and achieve personal development goals.
Compensation, Benefits & Perks – What We Offer
While the exact salary will be competitive and reflective of experience, we ensure a comprehensive package that supports your well‑being and professional aspirations:
- Competitive Base Pay: Aligned with market standards for certified Medical Assistants working remotely.
- Flexible Hours: Approximately 20 hours per week with the possibility to increase based on demand and personal availability.
- Remote Work Stipend: Reimbursement for home‑office essentials (high‑speed internet, ergonomic accessories).
- Health & Wellness: Access to medical, dental, and vision plans, along with a mental‑health allowance.
- Paid Time Off: Generous vacation and sick leave policy to promote work‑life balance.
- Professional Development Fund: Annual budget for courses, certifications, or industry events.
- Employee Assistance Program (EAP): Confidential counseling and support services for personal challenges.
- Recognition Programs: Quarterly awards and peer‑nominated accolades that celebrate exceptional contributions.
Work Environment & Culture – The Remote Experience
PicnicHealth’s remote‑first strategy means you can work from anywhere in the United States while staying closely connected to a collaborative, high‑performing team.
- Transparent Communication: Daily stand‑ups, weekly all‑hands, and open Slack channels keep everyone aligned.
- Inclusive Culture: We champion diversity, equity, and inclusion, ensuring every voice feels valued and heard.
- Innovation‑Driven Atmosphere: Rapid iteration cycles, hack‑days, and cross‑functional brainstorming sessions inspire creativity.
- Supportive Leadership: Managers provide regular coaching, clear expectations, and open‑door policies for feedback.
- Community Building: Virtual coffee chats, team‑wide games, and occasional in‑person meet‑ups foster camaraderie.
How to Apply – Take the Next Step Toward Impactful Work
If you are a certified Medical Assistant who thrives in a patient‑centric, technology‑enabled environment, we want to hear from you. Bring your expertise, enthusiasm, and commitment to privacy, and help us shape the future of observational research.
To apply, click the button below, submit your updated résumé, and include a brief cover letter explaining why this role aligns with your career goals and personal values.
Apply Now – Become a Key Player in Patient‑Empowered Research
Equal Opportunity Statement
PicnicHealth is devoted to fostering an inclusive workplace where diversity is celebrated and discrimination of any kind is not tolerated. We welcome applicants of all backgrounds, identities, abilities, and experiences, and we strive to ensure every employee feels a genuine sense of belonging.
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