Note: The job is a remote job and is open to candidates in USA. Lower is a mission-driven fintech company that simplifies the home-buying process through cutting-edge technology. In this role, you'll support an experienced team by managing key parts of the borrower experience and ensuring loan files are prepared for processing.
Responsibilities
- Guide borrowers through intake and early file setup with clear next steps and fast responses
- Collect, organize, and review documentation for completeness, consistency, and program fit
- Identify loan program options that match borrower needs and align with loan risk
- Confirm the file is structured to support the selected loan program and pricing strategy
- Coordinate clean handoffs and timelines with the processing team
- Track milestones, follow-ups, and potential bottlenecks to keep files moving
- Log key communications for team visibility and smooth collaboration
- Originate, structure, and manage loans sourced through personal relationships and referrals
Skills
- Strong communicator who is comfortable speaking with borrowers and real estate partners
- Organized and detail-oriented, with a high standard for accuracy and follow-through
- Problem solver who can think independently and ask for support when needed
- Calm under pressure and able to manage multiple files and deadlines
- Solutions-focused with a consistent 'how can this be done' mindset
Benefits
- Medical/dental/vision
- Paid holidays
- Paid time off
- Maternity leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchases
Company Overview
Lower provides home refinancing, customer service, consumer lending, home purchase, and financial services. It was founded in 2014, and is headquartered in New Albany, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.lower.com.
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