Note: The job is a remote job and is open to candidates in USA. Cresa Dallas is dedicated to providing better workspaces and outcomes for their clients. The Manager, Lease Administration is responsible for ensuring service delivery, managing client operations, and maintaining high data quality and client satisfaction metrics.
Responsibilities
- Understand client requirements by reading and updating the client contract file, prepare for and follow up on client meetings, and propose solutions to create client satisfaction
- Ensure Client deliverables are met including:
- High data quality
- Data is processed in a timely fashion
- Doc log is current with no or minimal delinquent work
- Help train / supervise account personnel resources in coordination with Senior Management
- Establish and maintain documented client procedures and protocol at onboarding and quarterly, as needed
- Establish and maintain formal client satisfaction measurements based on Service Level Agreements
- Review and deliver internal / external report and deliverables, as documented in procedures with analysis / footnotes; escalate new service requests; prepare monthly billing logs
- Participate in production work as required and / or in place of PC / LA personnel, as necessary
- Update Internal Systems (network, Sharepoint, doclog, etc.) monthly or as change dictates
- Use CLA tools: Weekly plan, project list, client check in, monthly call with follow up, etc
Skills
- Excellent communication skills. Capable of discussing issues that are more strategic and defend a position both verbally and in writing, and act as a resource in meetings
- Intermediate math skills including ability to calculate CPI increases, percentage change, etc. Some interpretive understanding
- Intermediate computer and database maintenance capabilities
- Ability to create necessary spreadsheets and documents with analysis in software (i.e. Excel)
- Can arrange and participate in meetings as required. Proficiency with presentation software and business case preparation required. Complete resource to set the agenda, prepare the presentation, drive a consensus and assign follow up duties
- Bachelor's degree from a four-year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience
- Proficient with Windows software
- Proficient in Microsoft Office software (Word, Excel, PowerPoint, etc.)
Company Overview
- The Dallas/Fort Worth Market is diverse, expansive and ever-changing. Our team is proud to be a proven expert in the market. It was founded in 1993, and is headquartered in Dallas, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.cresa.com/dallas-tx.