Note: The job is a remote job and is open to candidates in USA. Digacore Technology Consulting is a technology consulting firm offering Managed IT Support Services to clients. They are seeking a qualified candidate to fill the role of Fast Team IT Technician, responsible for providing remote support to clients and ensuring clear communication while resolving technical issues.
Responsibilities
- Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software
- Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS
- User creation/termination app install, printer setups
- Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets
- Maintain and update system documentation using ConnectWise and IT Glue
- Communicate professionally with clients, providing exceptional service and support
Skills
- Basic understanding of troubleshooting systems
- Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach
- Ability to diagnose technical issues and provide efficient solutions
- Excellent multitasking skills and adaptability to rapidly changing environments
- Quick learning ability for new software and troubleshooting tools
- Self-motivated with a sense of urgency to meet service commitments
- Recognize when it's appropriate to escalate support tickets
- Strong problem-solving skills and a proactive attitude
- A+ or other relevant certification
Benefits
- Nationwide medical insurance.
- Dental insurance.
- Life insurance gifted to all employees.
- Long-term disability insurance gifted to all employees.
- FSA and HSA options.
- 401k match
- Generous paid time off.
- Mental health days
- Paid certification assistance
Company Overview
"The internet is down!" You now have to start figuring out whom to call. It was founded in 2015, and is headquartered in Lakewood, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://digacore.com/.
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