Work Location: Saidapet, Chennai
Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate
Shifts: 24*7 Rotational Shifts
Job Summary
We are looking for a Remote Infrastructure Engineer - L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.
Roles & Responsibilities
• Perform 24/7 infrastructure monitoring using monitoring tools (servers, network, storage).
• Identify, analyze, and respond to alerts and incidents.
• Provide Level 1 support for infrastructure-related issues.
• Log, update, and track incidents and service requests in ticketing tools.
• Perform basic troubleshooting for Windows/Linux servers.
• Coordinate with L2/L3 teams and OEMs for escalations.
• Follow SOPs, runbooks, and escalation matrices.
• Maintain shift handover documents and daily status reports.
• Adhere to SLA, compliance, and security policies.
Job Category: Remote Infrastructure Engineer L1 (RIM L1)
Job Type: Full Time
Job Location: Chennai
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