[Remote] Future Opening: Product Manager, Practice Management & Front-End Operations

Note: The job is a remote job and is open to candidates in USA. American Family Care is a leading provider of urgent care and accessible primary care, with a mission to deliver the best healthcare possible. The Product Manager, Practice Management & Front-End Operations is responsible for optimizing the practice management ecosystem, ensuring seamless clinic operations, and driving revenue performance through effective product management and operational enablement. Responsibilities • Practice Management Systems Ownership • Serve as the product owner for AFC’s Practice Management System (Experity or equivalent), including scheduling, visit creation, charge capture, insurance verification, and checkout • Partner with vendors, IT, and operations teams to optimize system configurations, workflows, and integrations across clinical, billing, and reporting layers • Evaluate enhancement requests and coordinate release priorities aligned to organizational impact • Maintain governance of clinic-level setup (e.g., templates, visit types, payer configurations, user permissions, roles, and rulesets) • Front-End Operations & Workflow Optimization • Redesign patient access workflows — from appointment scheduling and check-in to insurance eligibility, collections, and checkout • Develop scalable playbooks and change management plans for front-desk operations, including training, SOPs, and adoption of digital tools (kiosks, queue boards, text alerts) • Ensure alignment between patient flow, clinical handoff, and RCM processes to minimize rework, errors, and revenue leakage • Operational Enablement & Clinical Support • Translate operational challenges from clinics into product requirements and workflow enhancements • Work closely with clinic managers, medical assistants, and front-desk staff to uncover friction points and test new solutions • Enable clinical throughput and back-office efficiency by aligning workflows, forms, and systems to staff roles • Data, Reporting, and Continuous Improvement • Partner with the BI team to define and track key metrics such as front-desk accuracy, visit throughput, no-show rates, and POS collection percentages • Use data insights to prioritize roadmap initiatives and validate ROI of implemented changes • Champion continuous improvement — piloting new tools and rolling out process changes that enhance revenue and experience • Technology Integration & Digital Tooling • Collaborate with internal developers and vendors to integrate PMS with other key systems (RCM, Solv, Waystar, Experity BI, patient engagement tools, etc.) • Evaluate opportunities for automation and AI assistance (e.g., eligibility validation, coding prompts, digital queue management) • Document technical and operational dependencies to ensure sustainable scalability across clinics Skills • Bachelor's degree in Business, Healthcare Administration, or related field; MBA/MHA preferred • 5–8 years of experience in product management, healthcare operations, or practice management system administration • Deep understanding of practice management workflows: scheduling, registration, eligibility, charge capture, and billing • Familiarity with EMR/PMS platforms (Experity, Athena, eClinicalWorks, etc.) and RCM systems (Waystar, Availity) • Strong analytical, communication, and process design skills • Proven track record driving adoption and ROI for operational technology in multi-site healthcare settings Benefits • Medical • Dental • Vision • Disability • Life insurance • Matching 401(k) • And more Company Overview • American Family Care is a medical practice offering occupational health services. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.afcurgentcare.com.