Note: The job is a remote job and is open to candidates in USA. SmartSites is a dynamic digital media agency focused on providing top-notch digital marketing services to small and medium-sized businesses. The Account Manager will engage with prospective clients, educate them about the agency's services, and facilitate the onboarding process for new clients.
Responsibilities
- Answering incoming calls, emails, and web chats from potential customers
- Identifying customer needs and providing relevant product or service information
- Conducting product demonstrations and providing quotes or pricing information
- Closing sales and onboarding new clients
- Following up with customers after sales to ensure satisfaction and identify upsell opportunities
- Maintaining accurate records of customer interactions and sales activity in a CRM system
- Collaborating with marketing and product teams to provide feedback on customer needs and preferences
- Continuously learning about products and industry trends to provide up-to-date information to customers
- Meeting or exceeding sales targets and quotas
- Work with designers, developers, writers, and marketers
- Collaborate with other client service teams on co-managed clients: SEO, web services, social media, CRO & email marketing
- Delegate & manage tasks in our project management portal
- Communicate to prospective clients via email, call, and video conferencing
- Lead meetings such as Sales strategy and implementation calls
Skills
- Self-driven Account Manager
- Ability to answer incoming calls, emails, and web chats from potential customers
- Ability to identify customer needs and provide relevant product or service information
- Ability to conduct product demonstrations and provide quotes or pricing information
- Ability to close sales and onboard new clients
- Ability to follow up with customers after sales to ensure satisfaction and identify upsell opportunities
- Ability to maintain accurate records of customer interactions and sales activity in a CRM system
- Ability to collaborate with marketing and product teams to provide feedback on customer needs and preferences
- Willingness to continuously learn about products and industry trends to provide up-to-date information to customers
- Ability to meet or exceed sales targets and quotas
- Ability to work with designers, developers, writers, and marketers
- Ability to collaborate with other client service teams on co-managed clients: SEO, web services, social media, CRO & email marketing
- Ability to delegate & manage tasks in a project management portal
- Ability to communicate to prospective clients via email, call, and video conferencing
- Ability to lead meetings such as Sales strategy and implementation calls
- Critical thinker that shares a passion for all things digital
- Desire to help others
- Great eye for detail
- Eagerness to learn
- Ability to persuasively communicate ideas
- Configured conversion tracking & attribution with CRMs (Salesforce, HubSpot, Zoho)
- 1+ years' experience working in an agency, or similar client-facing environment
- 1+ years' experience working as an account manager or related sales role
- Bachelor's degree
- Digital marketing: 1 year
- B2B sales: 1 year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Company Overview
Outsmart the competition with best-in-class digital marketing services. It was founded in 2011, and is headquartered in Paramus, New Jersey, USA, with a workforce of 201-500 employees. Its website is https://www.smartsites.com/.
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