Note: The job is a remote job and is open to candidates in USA. West Elm is an upscale retail store that features contemporary furniture designs and other housewares. The Design Studio Specialist role involves inspiring customers to express themselves in their home and assisting them with design consultations to enhance their shopping experience.
Responsibilities
- Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
- Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
- Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment
Skills
- Strong communication, clienteling and customer follow-up skills
- Ability to complete and coordinate complex large orders within a variety of sales channels
- Proven ability to prioritize and handle multiple tasks simultaneously
- 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
- Experience in working with the elements of design preferred
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Company Overview
West Elm is an upscale retail store that features contemporary furniture designs and other housewares. It was founded in 2002, and is headquartered in Brooklyn, New York, USA, with a workforce of 10001+ employees. Its website is https://www.westelm.com/.
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