Note: The job is a remote job and is open to candidates in USA. #twiceasnice Recruiting is seeking a Remote Customer Success Manager for a client in the SaaS industry. This role involves managing a portfolio of strategic accounts in finance and legal sectors, focusing on improving onboarding, adoption, retention, and expansion processes.
Responsibilities
• Lead onboarding, QBRs, and adoption plans for strategic accounts
• Track and improve customer health, satisfaction, and retention
• Drive upsells, renewals, and expansion quota
• Support the creation of early-stage customer success playbooks and workflows
• Serve as the primary point of contact for top-tier clients
• Collaborate with sales, support, and product on account goals
• Support the creation of product training, demos, and customer-facing content
• Contribute to building scalable frameworks for a growing CS function
Skills
• Bachelor's Degree required
• 3+ years of Customer Success or Account Management experience required
• 2+ years of B2B SaaS experience required
• Legal, Finance, or similar high-compliance client experience required
• Quota-carrying experience with upsells and cross-sells required
Benefits
• Medical
• Dental
• Vision
• FSA
• 401(k)
• PTO
• Stock Options (Company Equity)
Company Overview
• We're better than your recruiter. We're #twiceasnice. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://twonice.com/.
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