Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to assisting cybersecurity professionals in finding advanced opportunities in their field. They are seeking a Customer Service / Technical Support Representative to provide exceptional service and technical support for client products and services, troubleshoot issues, and maintain customer relationships.
Responsibilities
- Provide exceptional customer service and technical support for client products and services
- Handle inbound customer inquiries using a structured call flow
- Troubleshoot and resolve technical issues related to hardware, software, and other client products
- Maintain accurate documentation and tracking of customer interactions in databases
- Cultivate positive customer relationships through effective communication and problem-solving
Skills
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to navigate technology
- Comfortable working in a quiet, distraction-free home environment
- Availability to work during operational hours: 8 am - 11:30 pm EST, with a rotating schedule based on performance
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and knowledge of PCs
- Eagerness to learn new technologies and adapt to changes
Benefits
- DailyPay enrollment option to access pay early
- Paid training and performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement with 80% of managers promoted from within
- Flexible work-from-home arrangement
Company Overview
Cyber Focus AI is an innovative recruiting firm dedicated to connecting top cybersecurity professionals with leading companies worldwide. It was founded in 2024, and is headquartered in Miami, US, with a workforce of 2-10 employees. Its website is https://cyberfocusai.com.
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