Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Customer Service Specialist who will resolve customer issues and provide high-quality service through various channels, ensuring customer satisfaction and retention.
Responsibilities
- Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
- Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
- Use analysis along with policies and procedures to resolve customer issues
- Assist with department projects as needed
- Perform other related duties as identified or assigned
Skills
- Customer service experience required, preferably in a call center environment
- Professional attitude and strong service orientation
- Effective analytical and decision-making skills
- Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
- High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
- Strong organizational, problem solving, and time management skills
- Working knowledge of computer systems, including but not limited to Microsoft Office products
- High school diploma required
- Bachelor's degree preferred
Benefits
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.
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