Note: The job is a remote job and is open to candidates in USA. Cornerstone Careers, a division of QVC Group, is a Fortune 500 company that encompasses several leading retail brands. The Customer Service Specialist role involves assisting customers with their orders and accounts while driving sales and promoting products effectively.
Responsibilities
- Busy day handling a high volume of inbound customer inquiries
- Provide a distraction free work from home environment
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Report to an assigned Customer Service Supervisor
- Work from Home
Skills
- 12+ months of service experience
- You can problem solve and de-escalate situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- You live in Ohio
- Work a set full-time schedule
- Work schedules are not Monday - Friday
- Customer service hours of operation are 8:00 am - 8:00 pm ET
Benefits
- Competitive compensation
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
Company Overview
The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. It was founded in 1995, and is headquartered in West Chester, Ohio, USA, with a workforce of 10001+ employees. Its website is http://www.ccsginc.com.
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