Join the American Airlines family as a Remote Customer Service Agent, where you'll have the opportunity to explore a world of possibilities, grow your skills, and become the best version of yourself. As a Customer Service Agent, you will collaborate with customers in a courteous, professional, friendly, and expert manner, providing top-notch service and ensuring an exceptional customer experience.
In this role, you will:
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment
- Issue vouchers and direct contractors for passenger lodging, meals, and transportation
- Work gate reader/scanner and related duties, including pre-boarding and monitoring/checking carry-on items
- Operate jetways/bridges for boarding and deplaning passengers
- Make boarding and departure gate announcements
- Convey domestic/international flight information
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points
- Maintain schedule of flight boarding process
- Process and complete credit card baggage transactions
- Assist passengers with self-service kiosk check-in and kiosk baggage processing
- Line queues at ticket counter stands and ticket counters
- Clear/confirm international documents at kiosk in the ticket counter area
- Accept and activate passengers' self-labeled bags at activation stations
- Assist clients requiring special assistance or in-station
- Perform client service work related to handling regional flights and contractor/ground handling arrangements
To be successful in this role, you will need:
- Bachelor's degree
- Bilingual language skills (in certain locations)
- Valid driver's license (as required by local authorities)
- Ability to pass FAA criminal background checks and obtain unescorted access honors to airport security identification display areas (SIDA)
- Ability to obtain airport authority and/or US Customs security badges (if applicable)
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting
- Authorization to work in the U.S.
Preferred qualifications include:
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a fast-paced environment
What you'll get:
- Competitive salary ($24/hour)
- Comprehensive benefits package, including health, dental, vision, and 401(k) program
- Opportunities for career growth and development
- Inclusive and diverse work environment
- Employee discounts on hotels, cars, cruises, and more
Apply now to join the American Airlines team and start your journey to a rewarding and fulfilling career!
Apply Now
Apply Now